Customer Support Specialist – French Speaker (On-Site, Porto)

Are you passionate about helping people, solving problems, and delivering excellent service? Do you enjoy working in a dynamic, international environment where communication and empathy truly matter?

We are looking for French-speaking Customer Support Specialists to join a growing telecom-related customer service operation in Porto.

This is a fully on-site role, ideal for candidates living in or near Porto who are motivated, customer-oriented, and ready to grow within a professional service environment.

About The Role

As a Customer Support Specialist, you will be the first point of contact for French-speaking customers. Your mission is to provide a high-quality service experience by answering questions, resolving issues, and ensuring customer satisfaction across every interaction.

You will handle inbound contacts related to products, services, billing, technical questions, and general inquiries. Your goal is not only to solve problems, but to build trust, loyalty, and long-term relationships.

Key Responsibilities

• Provide professional, friendly, and efficient support to French-speaking customers
• Handle incoming calls and/or digital contacts (depending on assignment)
• Understand customer needs and offer clear, accurate solutions
• Troubleshoot service and product issues following internal procedures
• Document interactions correctly in internal systems
• Escalate complex cases when necessary
• Maintain high levels of customer satisfaction and quality standards
• Work collaboratively with your team and support departments

What We Are Looking For

Essential Skills & Profile

• Native or fluent level of French (spoken and written)
• Basic level of English for internal communication
• Excellent communication and active listening skills
• Strong problem-solving mindset
• Comfortable using computer systems and digital tools
• Customer-focused attitude with a positive and professional approach
• Ability to work on-site in Porto
• Availability to work Monday to Saturday, between 7:00 and 19:00

Nice to Have

• Previous experience in customer support, call center, hospitality, or service roles
• Interest in telecom, technology, or service environments
• Ability to work well in a fast-paced, multicultural setting

Whats in It for You

• Competitive compensation package
• Monthly earnings exceeding €1400 gross (12 months basis)
• Base salary around €930 gross paid over 14 months
• Guaranteed performance bonus for the first 3 months (minimum €100 gross/month, with potential for more based on results)
  
• Structured onboarding and paid training
• Ongoing coaching and development
• Stable long-term project
• Real opportunities for internal growth and career progression
• Modern on-site work environment in Porto
• Supportive, international, and team-oriented culture

Recruitment Process

• CV review (recent applications already in the database within the last 6 months are not reconsidered)
• Initial screening and phone contact
• Timed online assessment
• Final interviews and job offer

Location & Work Model

• Location: Porto
• Work model: 100% On-site
• Eligibility: Local candidates or those able to commute daily (approximately within 30 km)

If you are motivated, customer-driven, and ready to start or grow your career in an international service environment, this opportunity is for you.

Apply now and become part of a team where communication, respect, and quality truly matter.