Channel Services Manager

Department: Customer Success

Location: Washington D.C.

Compensation: $85,000 - $95,000 / year

Description

Kharon is seeking a strategic, relationship-driven Account Manager to serve as the primary partner for our portfolio of clients. Reporting to the Vice President of Customer Success, the Account Manager will own and deepen key client relationships by delivering proactive engagement, driving retention, and identifying opportunities to expand Kharon’s footprint across client organizations. This role requires someone who can balance high-touch relationship management with commercial instincts—acting as a trusted advisor who understands both the operational realities and strategic priorities of sophisticated compliance-focused customers.

Key Responsibilities

• Serve as the primary point of contact for an assigned book of reseller-related business, ensuring timely, proactive communication and acting as the trusted advisor and advocate for client needs and experiences.
• Nurture and strengthen client relationships by consistently delivering value, addressing evolving business needs, and strategically driving client satisfaction to support strong retention and identify upsell opportunities.
• Identify and qualify upsell opportunities by developing a strong understanding of client needs and workflows, to present strategic solutions and expand Kharon's footprint within client organizations.
• Maintain an in-depth understanding of Kharon’s platform, its full range of features, advantages, and services, while cultivating key relationships and monitoring competitive risks.

• Bachelor’s degree required, with a minimum of 2+ years of experience in Account Management, Partnership Management, or a closely related client-facing role, preferably in a high-growth B2B environment.
• Demonstrated success in driving retention, identifying expansion opportunities, and delivering exceptional client service.
• Solid understanding of key compliance regulations, including anti-money laundering (AML), know-your-customer (KYC) requirements, sanctions programs, financial crimes compliance, and environmental, social, and governance (ESG) frameworks.
• Knowledge of governance, risk, and compliance (GRC) practices, as well as business intelligence research, conflict and illicit finance analysis, banking sector risk management, or national security–related regulatory matters.

Robust Company-Sponsored Medical, Dental, and Vision Insurances

FSA Program for General Purpose (Medical) and Dependent Care

Long Term Disability, Life Insurance, and AD+D

401k + Roth 401k with Company Match and Immediate Vesting

3 Weeks Paid Time Off + 11 Paid Holidays Annually