Account Manager

InnovationOne, Inc. is the digital arm of UNMG. A creative and data-driven digital marketing company, Innovation One aligns brands to consumers through website design and development, social media marketing, mobile app development, e-commerce, social walls, interactables and so much more.

Duties And Responsibilities

• Account Growth and Retention
• Develop and implement upselling strategies to grow accounts. Secure contract renewals and negotiate terms with clients.
• Manage ad placements and budgets to ensure optimal ROI.
• Client Relationship Management
• Conduct client onboarding and briefing meetings.
• Act as the primary liaison between clients and internal teams to capture and address client feedback effectively.
• Maintain and nurture long-term client relationships to foster trust and satisfaction.
• Schedule meetings and coordinate client communications.
• Project and Task Management
• Oversee end-to-end project management, ensuring timely and quality delivery.
• Monitor brand compliance in all deliverables.
• Manage social media accounts, including content strategy and engagement metrics.
• Prepare output and performance reports for internal and client review.
• Gather client assets and brand resources needed for project execution.
• Creative Development Support
• Develop creative briefs for multimedia teams, ensuring alignment with client goals.
• Process Improvement and Knowledge Sharing
• Collaborate with team members to improve workflow processes.
• Provide guidance and training to junior team members in account and project management.
• Stay updated on industry trends and best practices to enhance team effectiveness.

• Graduate of Bachelors degree in Marketing, Advertising, Business Administration, Communication or Commerce
• At least 2-3 years work experience project management and accounts management

• Client Relationship Management
• Ability to build and sustain strong client relationships to drive satisfaction and retention.
• Project Leadership
• Proven capability in managing projects, ensuring deadlines and budgets are met efficiently.
• Strategic Problem Solving
• Ability to assess challenges and implement effective solutions quickly.
• Digital Marketing Expertise
• Understanding of digital marketing strategies and platforms to optimize account performance
• Data Analysis and Reporting
• Ability to track performance metrics and provide actionable insights to clients.