Onboarding Specialist

Company Description

Unishippers empowers small to mid-sized businesses (SMBs) by simplifying shipping with high-quality personal customer service, state-of-the-art shipping tools, and cost savings usually reserved for high-volume shippers. As a leading 3PL, Unishippers handles various logistics, from small packages to truckload freight. Unishippers, part of the nation's largest authorized reseller of UPS shipping services, boasts a portfolio of 75+ LTL and 85,000+ truckload freight carriers. For over 30 years, Unishippers has been providing trusted shipping expertise, helping customers grow their businesses. Each franchise is independently licensed and operated.

Role Description

This is a full-time on-site role for an Implementation Specialist located in the Kansas City Metropolitan Area. As an Implementation Specialist, you will be responsible for guiding clients through the setup and deployment of Unishippers. You will collaborate with our sales team and their clients to gather requirements, configure the solution to meet their needs, provide training, and offer support for the first 30-60 days to ensure successful implementation and adoption of Unishippers services.

Qualifications

Required Skills:

• Strong project management skills, including ability to handle multiple clients simultaneously.
• Excellent communication skills, with the ability to explain solutions to internal co-workers as well as their clients.
• Strong problem-solving abilities and a “I’ll figure it out” attitude no matter what the problem/occurrence entails.

Preferred Experience:

• History working with shipping platforms – ShipStation, Shopify, ShipHawk, etc.
• History working with UPS branded platforms – ups.com, WorldShip, etc.
• History working with API’s and/or integrating connections between UPS and third-party platforms.