Reflections Hostess

Essential Duties and Responsibilities

• Work collaboratively as part of a cohesive team to ensure timely service and a smooth, efficient restaurant operation.
• Fully understand and adhere to all hotel policies, Standard Operating Procedures, Forbes, LQA, and Rosewood Brand Standards relating to guest service, operational procedures, personal discipline, and grooming.
• Deliver every guest interaction in a warm, friendly, and welcoming manner, setting the tone for an elevated dining experience.
• Maintain professional telephone etiquette and demonstrate a thorough understanding of reservation policies and procedures.
• Possess comprehensive knowledge of the entire food and beverage menu, including daily specials and guest offerings.
• Maintain full familiarity with all services offered within the restaurant and throughout the resort.
• Greet and seat guests in a gracious and engaging manner, establishing an immediate sense of hospitality and care.
• Ensure the restaurant entrance and host stand are consistently covered, visually appealing, and welcoming at all times.
• Verify that all tables are clean, properly set, and presentation-ready before seating guests.
• Proactively seek guest feedback regarding their dining experience, sharing any concerns with management while taking immediate action when appropriate.
• Support service operations by assisting colleagues whenever needed and contributing to smooth service flow.
• Consistently anticipate and exceed the needs of both guests and colleagues through attentive, proactive service.
• Use sound judgment and initiative to resolve challenges calmly, efficiently, and professionally.
• Demonstrate a collaborative mindset, actively contributing to the success of the team and overall operation.
• Volunteer for additional responsibilities as required to support service excellence and team success.
• Conduct all duties with the highest level of professionalism, integrity, and discretion at all times.
• Uphold strict confidentiality regarding guest information and ensure it is never shared with unauthorized individuals.
• Prioritize tasks effectively, maintaining strong organization, structure, and time management skills.
• Work independently with minimal supervision while maintaining accuracy, attention to detail, and accountability.
• Maintain a consistently positive and composed attitude, even under pressure.
• Personally verify all work to ensure accuracy and adherence to brand standards.

Qualifications/Experience

• Experience: Two - Three years’ experience in luxury or ultra-luxury hospitality, preferably in a fine dining or high-end restaurant environment.
• Exceptional interpersonal and communication skills with a refined and professional demeanor.
• Education: Must have completed secondary school education and preferably received a college education or taken applicable continuing education courses.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Must have good eye for detail and be accurate and thorough in one’s work with good follow up.
• Language: Required to speak, read and write English, with fluency in other languages preferred.