Intermediate Application Consultant – Utilities

The Intermediate Application Consultant — Utilities specializes in implementing and supporting utility billing solutions for both the regulated and deregulated North American markets. This role requires deep domain knowledge of billing operations — including rate structures, metered and flat billing, arrears management, and multi-service accounts — combined with strong technical and customer-facing skills.

Key Responsibilities

• Gather requirements and configure utility billing modules for water, sewer, gas, and electric services.
• Validate billing calculations, rate structures, and payment processing.
• Support integrations with GIS, SCADA, AMI, metering solutions, payment processors, and financial GL systems.
• Lead UAT cycles and go-live activities for billing system deployments.
• Train municipal billing staff and create user documentation for SaaS onboarding.
• Provide time-sensitive support during billing runs and payment deadlines; triage and escalate effectively.

• Knowledge of utility billing systems and municipal government operations to support compliant and efficient workflows.
• Utilized SQL and data querying to analyze data, troubleshoot issues, and generate actionable reports.
• Contributed to ERP or Utility Billing systems implementation methodology, including requirements gathering, testing, integration, and post-go-live support.
• Delivered effective customer-facing communication and training, improving user adoption and satisfaction.
• Leveraged integration and API literacy to support system interoperability and data exchange across platforms.
• Demonstrated strong problem-solving and support acumen to resolve technical and functional issues in a timely manner.

• Applied domain knowledge to support accurate processes, compliance, and customer account management.
• Led product requirements development by translating business needs into clear functional specifications and user stories.
• Designed and delivered report development solutions to provide actionable insights and improve decision-making.
• Utilized integration and API literacy to enable seamless system connectivity and data exchange.

• Bachelor’s Degree in Commerce or Finance.
• 3+ years of experience in accounting and / or
• 3+ years of experience in technical/programming field.

• Health and Dental
• EFAP
• RRSP Matching
• Generous Vacation and Paid Time Off
• Flexible Work Environment
• Education Reimbursement Program

Univerus is proud to be an equal opportunity employer. We are committed to creating an inclusive and respectful workplace where everyone feels valued, supported, and empowered to contribute fully. We welcome applications from candidates of all backgrounds, abilities, and experiences, including but not limited to Indigenous peoples, racialized persons, women, LGBTQ2S+ individuals, persons with disabilities, and veterans.

If you require accommodation at any stage of the recruitment process, please let us know. We are committed to working with you to ensure your needs are met.

Please note that we may use AI as part of our recruitment and hiring process. While we may incorporate select AI features to enhance process efficiency, we remain committed to human-led decision making. We recognize that AI is not perfect, so all AI-generated outputs are subject to human review to ensure accuracy and fairness. Our goal is to use technology to support, not replace, thoughtful human decision-making in recruitment and hiring.

How To Apply

Ready to join us? Please submit your resume by following the application instructions outlined in this posting.