Tele Tech Support Specialist (1520)

Description

Position Summary

This position provides a variety of support functions to both Teleradiology physicians and clients.

Position Schedule

This is a full-time, 40-hour per week position. Scheduled hours are Monday through Friday, 3 pm-11 pm.

Individual Character Requirements

All employees are expected, as part of their job requirements, to:

• Work collaboratively with others
• Contribute to the success of their department
• Communicate effectively
• Be organized, neat and time efficient
• Be accountable and responsible in carrying out their duties
• Follow company policies
• Conduct themselves professionally, with self-control, and
• Contribute to a positive work environment

Reporting

This position reports directly to the Teleradiology Manager and indirectly to RAA Teleradiology physicians

Typical Working Conditions

Work is performed in an office setting. It involves day, evening and week-end work with call coverage. Consistent attendance is mandatory. The majority of the employee’s time is spent in the Teleradiology area, which will require long periods of sitting. Manual dexterity sufficient to use office equipment and fold laundry is required.

Duties And Responsibilities

• Maintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls.
• Maintain Monthly Tracking Log.
• Manage and track all flow of paperwork.
• Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department.
• Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.)
• Assist with looking up prior imaging for clinic
• Assist radiologists in general workflow, troubleshooting system errors, making calls for the Radiologists for pathology results.
• Wash, dry and appropriately fold laundry (per folding instructions) daily.
• Stock refrigerator with drinks as needed.
• Secure building by conducting a walk through to check perimeter. Monitor building and MRI alarms and utilize emergency phone tree if needed (after hours shifts only).
• Perform additional duties as assigned.

Qualifications

• Knowledge of medical terminology preferred.
• Proficient in usage of various office equipment and computer software applications such as Internet and Microsoft Office Suite: Outlook, Word and Excel.
• Gains proficiency in Radiologic Radiology Information System (RIS) and Hospital Information System (HIS), RAA & Hosptial PACS, Actionable Findings software, MedInformatics, EPIC, PenRad, Nuance, Powershare, PowerScribe, PenLung, Qgenda, OnRad portal, InteleViewer & InteleBrowser is required.
• Ability to examine documents for correctness and interpreting their accuracy, gathering, analyzing, and evaluating data.
• Ability to communicate, follow, comprehend and present data in verbal and written forms using proper grammar, spelling, and punctuation.
• Demonstrates excellent phone etiquette.
• Ability to promote excellent interpersonal skills.
• Establish and maintain effective work relations with staff, vendors, and affiliated associates.

Education: High School graduation or GED

Experience: Minimum of one year experience in a healthcare or physician group environment