Desktop Support Specialist - Senior

Salary

$93,247.65 - $118,196.62 Annually

Location

Various Locations throughout King County, WA

Job Type

Civil Service

Job Number

2026BW26867

Department

KCSO - Sheriff's Office

Division

Support Services

Opening Date

04/28/2026

Closing Date

5/23/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

H9 : PSEU-Non-Comm's KCSO

Full- or Part-Time

Full Time

Hours/Week

40 hours/week

• Description
• Benefits
• Questions

Summary

WHO MAY APPLY: open to the public.

King County Sheriff's Office (KCSO) is looking for a Senior Desktop Support Specialist to join the Sheriff's Office Information Technology team. The incumbent in this position is responsible for supporting end users and replacing/upgrading laptops and desktops in core KCSO Precincts, Contract Cities and AFIS (Automated Fingerprint Identification Systems) and resolving initial and escalated/referred problems. This is an exciting opportunity for candidates looking to advance their career and support the mission and values of the King County Sheriff's Office.

This is a Civil Service position, for information regarding King County Civil Service Rules, you can access these rules at Civil Service Rules.

WORK SCHEDULE: Typical work hours are 40 hours per week, 8:00 AM – 5:00 PM, Monday through Friday. Additional hours and/or modified schedules may be necessary to respond to workload needs, which may include evenings and weekends. This position is non-exempt and eligible for overtime, including being scheduled for rotating on-call coverage.

Job Duties

The Desktop Support Specialist – Senior position for King County Sheriff’s Office (KCSO) is part of a collaborative team of 11 other professionals tasked with providing a broad range of IT systems support for the entire KCSO organization. Successful candidates will demonstrate skill and ability at a minimum in the following:

• In person support to King County Sheriff Deputies and Professional Staff
• Troubleshoot and resolve issues related to desktop and laptop hardware/software, equipment errors, connectivity issues, printers, smartphones, hotspots and/or escalate to the next level for evaluation and resolution
• Maintain user and computer accounts in a variety of systems and applications
• Create/maintain technical documentation and procedures to improve internal processes
• Research/handle escalated or complex issues
• Serve as backup technical support for other members of the team
• Provide On Call support on one-week rotations
• 7-10 weeks per year
• 5pm-7am weekdays; 24hrs on weekends/holidays
  

Experience, Qualifications, Knowledge, Skills

Three plus years of experience providing desktop support with increasing responsibilities, and a combination of education and/or experience that clearly demonstrates the ability to perform the job duties of the position is required; including but not limited to the following:

• Knowledge of multiple operating systems, networks, hardware, software, peripherals, and protocols – primarily Microsoft Windows and Office 365
• Experience utilizing communication tools (such as Teams)
• Experience with scripting languages (such as PowerShell)
• Experience supporting modern authentication methods (such as Microsoft MFA)
• Analytical, problem-solving, conflict resolution and troubleshooting skills
• Experience working with strict change management and approval procedures and able to clearly communicate expectations and timelines to all levels of the organization, including chain of command protocols
• Excellent oral & written communication skills (i.e. technical writing, documentation, training staff, etc.)
• Ability to adapt and be flexible to the needs of stakeholders and the organization
• Demonstrated experience maintaining confidentiality and the appropriate dissemination of sensitive information
• Effective at providing customer service via remote virtual support to customers
• Proven ability to be successful working with challenging customers
• Experience with user account management, such as Active Directory

Desired Qualifications

• Degree in Computer Science or related field, or a combination of education with extensive and progressive work experience
• Microsoft Certified Professional (MCP, Microsoft Certified Systems Engineer (MSCE), CompTIA, Network + Certified, or other technical certifications
• Previous experience working with law enforcement or government agencies
• Experience with iPhone AND Android smartphones, Mobile Device Management tools
• Experience with MS Defender & Rapid7 security tools
• Experience with SCCM/MECM

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

To Apply Submit

• A Completed online application
• Complete responses to the supplemental questionnaire.
• Please review the list of automatic disqualifiers for employment. This list can be accessed by clicking on this link Automatic Disqualifiers.

SELECTION PROCESS: Applicants will be reviewed for their ability to follow the application requirements, including providing a clear and detailed summary of experience, knowledge and skills related to this position.

CONTACT INFORMATION: If you have questions, please contact:

Brandon Woods, HR Analyst

[email protected]

GENERAL TIMEFRAME: The timeframe and order for this recruitment is provided below. Please note that dates are subject to change based on resource availability.

Oral Board Examination (Interview) – Mid June 2026

UNION MEMBERSHIP: Positions in this classification are represented by the Public Safety Employees Union.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

You must be a current US Citizen, Legal Permanent Resident or DACA recipient to qualify for civil service positions with the King County Sheriff's Office. Are you now a United States citizen, Legal Permanent Resident or DACA recipient?

• Yes
• No

02

Can you read, write and speak the English language?

• Yes
• No

03

Are you requesting King County Sheriff's Office Explorer Points? You must have served as an active KCSO Explorer for two (2) years and have completed a minimum of 850 hours of KCSO Explorer training and/or service hours.

• Yes
• No

04

Are you requesting Veteran's Preference Points? If you are requesting Veteran's Preference Points. A copy of your DD 214 or other proof of military service is required. Please confirm that you have either attached the required document to your application or will provide it upon request.

• Yes
• No

05

The King County Sheriff's Office maintains a list of automatic disqualifiers for employment. This list can be accessed by clicking on this link Automatic Disqualifiers. Please review the disqualifiers and respond to the following question before proceeding. Do you certify that based on your review of the automatic disqualifiers that you are qualified for employment with the King County Sheriff's Office? Note - This information will be verified prior to scheduling an oral board interview.

• Yes
• No

06

The background of all King County Sheriff's Office employees and applicants are thoroughly checked. The required background investigation will review and evaluate driving records, criminal records, criminal behavior, employment histories, military records, personal and employment references, and related information. Candidates who pass the initial background investigation will be required to complete a polygraph. Are you willing to undergo a background investigation and polygraph examination as part of the employment process?

• Yes
• No

07

Are you comfortable working with different levels of law enforcement personnel?

• Yes
• No

08

You are required to be at least 18 years of age when submitting your application for this position. At the time of this application, are you at least 18 years of age?

• Yes
• No

09

Do you have experience with MS Defender & Rapid7 security tools?

• No
• Yes, 1 year or less
• Yes, 1-5 years
• Yes, more than 5 years

10

Do you have experience with SCCM/MECM?

• No
• Yes, less than 1 year
• Yes, 1-5 years
• Yes, more than 5 years

11

Do you have experience with iPhone AND Android smartphones, Mobile Device Management tools?

• No
• Yes
• Android only
• iPhone only

Required Question

Employer King County

Address King Street Center

201 South Jackson Street

Seattle, Washington, 98104

Phone 206-477-3404

Website http://www.kingcounty.gov/