Business Analyst (Operations)

Ensures the delivery, implementation and support of systems to meet user needs. It serves as the liaison between the business owner (BO) and the technical team (IT), bridging business objectives with technical execution. A core responsibility is defining and translating requirements into clear specifications for system development. Ultimately, it guarantees that solutions are both technically sound and strategically aligned with organizational goals.

Responsibilities

• Work with business team to ensure user requirements are clearly defined, understood and translated into business requirement (BR) and other designs which is align with business process.
• To work closely with IT team to ensure the team understand the BR; agrees on the proposed solutions /outcome; reduce the chance of confusion & delays and deliver the system fitting to user requirements/scope.
• To develop the Business Scenario (test plan) and test scripting in ensuring they are in line with the business requirements.
• Plan and execute User Acceptance Testing (UAT) and Operation Readiness Test (ORT).
• To prepare training slide and conduct training or workshop where necessary after implementation.
• Ensure and provide full support towards department's system issue (production issue / enhancement) to rectify/enhance errors within the agreed timeline.

Qualifications

• Possess at least a Bachelor's Degree in Business / IT or any related field.
• 4 - 5 years’ experience in Life Insurance/Takaful Industry with basic operational knowledge in operations or experienced in handling projects will be an added advantage.
• Able to interprets customer needs, assesses requirements and identifies solutions to non-standard request independently.
• Able to complete challenges / system issue with minimum supervision and efficient in manage work arrangement for tester
• Strong written, verbal and collaboration skills