Chief Operating Officer - Ultra Luxury Commercial Real Estate

About the CompanyA founder-led luxury real estate platform operating at the intersection of Class A office, mixed-use, and ultra-luxury hospitality. The business is in an active growth phase, combining institutional-grade real estate operations with elevated service standards across its Miami portfolio.This search is being conducted confidentially. The hiring company will be disclosed to shortlisted candidates.About the RoleThe Chief Operating Officer will serve as the operational backbone of the platform, reporting directly to ownership. This is a true number-two role — someone trusted to run the business day-to-day in the founder's absence and responsible for bringing structure, control, and execution across the full platform.This is a hands-on operator position. The right person takes ownership, builds systems, and drives performance without constant direction.ResponsibilitiesFull operational oversight of a premium office and mixed-use portfolio across MiamiEnd-to-end ownership of budgets, forecasting, CAM reconciliations, and NOI performanceImplementing SOPs, reporting frameworks, and operational discipline across all departmentsOverseeing CapEx programmes, tenant improvements, and building upgrades from planning through deliveryManaging vendors, contracts, and service providers to a consistently high standardSupporting leasing execution through to tenant onboarding and space deliveryLeading internal teams across all departments — setting clear expectations and driving accountabilityActing as the operational lead of the business when ownership is not presentWorking directly with ownership on strategy, growth initiatives, and key decisionsPartnering with the CIO on financial strategy and asset-level decision-makingBuilding structure and process where they do not yet existReviewing plans and assessing operational impact across capital and development decisionsRequirementsPrior C-suite or senior VP-level operating experience within commercial real estate is required (COO, VP of Operations, SVP Operations, or equivalent)Proven track record managing Class A office, mixed-use, or premium commercial assetsFull financial competency — budgets, CAMs, forecasting, and asset performance ownershipCapEx and tenant improvement oversight experience at scaleStrong leadership capability with a track record of building accountability across teamsComfortable operating in a fast-paced, founder-led environmentExposure to high-end, service-led, or hospitality-influenced real estate environments is a strong advantageCompensation$300,000 – $350,000 base salary, commensurate with experience, plus a 20% performance bonus.This search is being managed exclusively by Serenity Recruitment Group. All applications and enquiries are handled in strict confidence.