Payments Relationship Manager

About Eneba

At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.

About Your Team

Behind every groundbreaking product, there’s an awesome team! A robust Payments Operations team plays a pivotal role in managing and optimising all payment-related processes. Our team is dedicated to optimising payment flows, managing relationships with top-tier payment service providers, and ensuring compliance with global financial regulations.

We are problem-solvers at heart, passionate about delivering a smooth, secure, and efficient payment experience for our user base of over 20+ million active users. If you're looking to be part of a collaborative and innovative team that plays a critical role in our company's success, we'd love to hear from you!

About Your Role

We are seeking a highly motivated and experienced Payments Partnership Manager who shall play a crucial role in managing and expanding the company’s relationships with payment providers, ensuring a diverse and reliable set of payment options, negotiating favourable terms to support the company's global operations, and ensuring optimal processing performance by collaborating with cross-functional teams.

This is an Individual Contributor role.

As a Payments Partnership Manager, you’ll:

• Facilitate the development and implementation of payment strategies in line with the overall business strategic directions to ensure Eneba’s stable growth.
• Maintain strong relationships with existing payment service providers (PSPs) as well as identify and onboard new partners.
• Participate in negotiations regarding terms, fees, and service levels with payment partners to ensure favourable conditions for Eneba.
• Improve payment-related processes, facilitate prompt issue resolution, and improve overall efficiency.
• Monitor transaction performance and success rates, identifying and resolving issues quickly to minimise user inconvenience.
• Collaborate with other teams such as product, legal, finance, customer support, marketing, etc. to ensure alignment and integration of payment solutions with the overall business strategy.
• Perform ad-hoc analysis and research to answer specific business questions and support decision-making.

Requirements

• Proven experience in payments, financial services, business development, or a related field at a global level, preferably in the gaming or e-commerce industry.
• Proven track record of managing relationships with payment service providers and financial institutions.
• Excellent written and verbal communication skills, ability to present complex information in an easily understandable way.
• Strong problem-solving skills and ability to operate in an uncertain, fast-paced environment where priorities might change.
• Project management experience and confidence in the negotiations process.
• Time management and planning skills.

What It’s Like To Work At Eneba

• Opportunity to join our Employee Stock Options program.
• Opportunity to help scale a unique product.
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
• Paid volunteering opportunities.
• Work location of your choice: office, remote, opportunity to work and travel.
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
• Please attach CV's in English.
• To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.