Senior Business Analyst

Role overview

The Senior Business Analyst will lead analysis on large or complex projects, ensuring business and user needs are understood, prioritised and translated into actionable requirements. The role supports effective delivery by connecting stakeholders, users, technology and process change. You will work with multidisciplinary teams across data, AI, software engineering, product, QA and delivery to create practical outcomes for clients and end users.

Key responsibilities

• Lead discovery and analysis activities to understand business problems, user needs and root causes.
• Define, validate and manage requirements, user stories, acceptance criteria and non-functional requirements.
• Create business models, process maps, system analysis outputs and change impact assessments.
• Facilitate workshops, manage stakeholder relationships and resolve conflicts between competing needs.
• Work with product, UX, architecture, development, QA and delivery teams to ensure solutions meet agreed needs.
• Support testing activities by ensuring business scenarios and acceptance criteria are clear and traceable.

Essential Skills And Experience

• Strong business analysis experience within digital, software or business transformation projects.
• Ability to lead complex requirements elicitation, validation, prioritisation and traceability.
• Experience using business modelling, process improvement and option analysis techniques.
• Strong facilitation and stakeholder management skills, including difficult discussions and prioritisation decisions.
• Good understanding of Agile delivery and how business analysis supports iterative delivery.
• Ability to assess system, data and process impacts and communicate them clearly.

Desirable Skills And Experience

• Experience mentoring junior business analysts or managing BA workstreams.
• Experience with Jira, Confluence, Miro, BPMN, UML, service blueprints or journey maps.
• Experience supporting public-sector, regulated or client-facing projects.

What success looks like

• Requirements are clear, prioritised, traceable and ready for delivery.
• Stakeholders understand decisions, trade-offs and expected benefits.
• Business analysis outputs reduce ambiguity and improve delivery quality.