Chief Operating Officer

Are you an experienced Operations Manager ready to take on a critical role to ensure operational excellence across a 24/7 global organisation, with particular emphasis on deep expertise in technologies, platforms and operating environment? Then you might be the one we are looking for to join Banking Circle Australia.

Banking Circle is a fully licensed, technology enabled bank processing over €1 trillion in payments across the group every year - and growing. We exist to power the global economy’s most ambitious payments businesses with infrastructure that is fast, modern, and engineered for scale. Today, more than 800 people across 11 countries work together as one global team. We move fast, we think boldly, and we build with intent - because our clients depend on us to keep pace with the world’s most dynamic payments flows. We are expanding globally, scaling our capabilities, and deepening our impact, so if you want to shape the future of financial infrastructure - this is the place.

About the role

For Banking Circle Australia we are seeking a highly experienced and visionary Chief Operating Officer (COO) to lead and continuously strengthen our global operating model. You will be reporting to the local CEO and Global Head of Global Core Operations.

As our COO you will be responsible for driving scalable, resilient, and compliant operations across multiple geographies, ensuring a seamless 24/7 operational coverage across regions, including effective follow-the-sun support models. You will also be responsible for leading high performing teams through complexity, competing priorities, and periods of change.

We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team.

Exciting work is waiting for you

• Partner closely with Technology, Product, and Architecture teams to ensure operational requirements are embedded into system design and delivery.
• Lead through adversity and ambiguity, setting a clear vision and direction while maintaining high standards under pressure.
• Ensure robust operational governance, risk management, and regulatory compliance across jurisdictions.
• Leverage operational metrics, trends, and insights to drive continuous improvement and informed executive decision making.
• Ensure transparency and clarity in operational reporting to senior stakeholders and the Board.
• Regular collaboration with global stakeholders across Europe, APAC, and other regions.

Things we’ll look for on your resume

To succeed in this role, we expect you to have minimum 10 years of proven experience operating at a senior level within a global organisation, preferably within financial services, banking, or payments. You have deep, hands on expertise in technologies and operating platforms and significant experience in global, 24/7 operational models across multiple geographies.

You have a strong background in managing regulated operations with a high degree of operational, compliance, and risk complexity. You are a strong visionary leader who can set direction, inspire teams, and mobilise execution across the organisation, and you are resilient, decisive, and confident in navigating ambiguity and adversity. You can perform at the highest standard under pressure, managing multiple competing priorities simultaneously, and you have excellent stakeholder management skills, with credibility at Board and executive level.

You have exceptional analytical capability, with the ability to interpret complex data and convert insight into action, as well as a strong operational discipline combined with strategic thinking. Also, you have excellent communication skills, with the ability to influence across technical, operational, and senior leadership audiences.

Banking Circle is an international group. Our internal workforce consists of over 50 nationalities, and our clients and partners are located all over the globe. Therefore, our company language is English.

Go ahead and take the first step

We look forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages.

If you have questions, please reach out to Katja Linnea Serritzlew, Global Recruitment Lead on [email protected]. No recruitment agencies, please.

We are an equal opportunity employer and are committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, colour, sex, sexual orientation, gender identity, intersex status, age, religion, disability, marital or family status, or any other characteristic protected under applicable Australian laws. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and linguistic backgrounds. To learn more about Banking Circle, visit us at www.bankingcircle.com