IT Service Desk Specialist

IT Service Desk Specialist

| Established Financial Services Organisation | Essen, Germany | €40,000 to €60,000 per annum

The Company

We’re working with a well-established European financial services organisation that supports millions of customers through technology-driven solutions.

The business operates across multiple European markets and is investing heavily in modernising its IT infrastructure and workplace technology to support a large and growing workforce.

Their technology teams play a key role in ensuring smooth day-to-day operations across the organisation, providing reliable internal systems and tools that enable teams to work efficiently.

The company offers a collaborative culture with flat hierarchies, a supportive environment and strong opportunities for professional development and long-term career growth.

The Role

As an IT Service Desk Specialist, you’ll play a central role in the organisation’s IT operations, acting as the first point of contact for internal users and helping ensure workplace technology runs smoothly.

Key responsibilities include:

• Acting as the first point of contact for IT incidents, service requests and change requests

• Receiving and coordinating support requests via phone, email and in person

• Logging, documenting and resolving incidents within the IT ticketing system

• Prioritising issues and escalating complex problems to 2nd line support where required

• Troubleshooting and resolving a high proportion of issues directly

• Supporting internal office relocation and infrastructure projects

• Setting up new workstations and configuring desktops, laptops and hardware

• Installing and maintaining printers and other office technology

• Assisting with hardware lifecycle support and patch management

Your Experience

You’ll be someone who enjoys working with people, solving technical issues and providing high-quality IT support.

• Completed training as an IT specialist or comparable technical qualification

• Strong knowledge of Microsoft technologies including Windows and Microsoft Office

• Experience supporting workplace hardware such as desktops, laptops and printers

• Previous experience in IT support, helpdesk or service desk environments

• Strong communication skills and a customer-focused approach

• Analytical mindset with a structured, solution-oriented way of working

• Ability to prioritise issues and manage multiple requests effectively

• Basic ITIL knowledge is beneficial but not essential

Why Join?

• Flexible hybrid working

• Supportive and collaborative working environment

• Strong opportunities for professional development and training

• Pension scheme and additional financial benefits

• Employee wellbeing support through assistance programmes

• Subsidised gym membership or fitness support

• Discounted public transport ticket

• Corporate benefits and employee discounts

This is a great opportunity to join a stable, well-established organisation where IT plays a key role in supporting employees and business operations