Key Account Manager - Used Business | Al-Futtaim Automotive | FAMCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

The Key Account Manager – Used is responsible for driving sales growth across government, fleet, and private sector customers. The role focuses on strengthening the market presence of Used Commercial Vehicles and Industrial Equipment within UAE. The job holder will build and maintain strong relationships with key stakeholders, develop value-driven proposals, and ensure effective coordination across internal teams to deliver end-to-end customer solutions. This includes promoting total solutions encompassing vehicle sales, finance, insurance, service contracts, and related value-added offerings to support sustainable business growth.

What You Will Do

• Own and drive the achievement of monthly sales targets for Used CV & IE units.
• Collaborate closely with the Head of Sales and Product Manager to define monthly and quarterly sales objectives by model and segment.
• Develop and maintain a robust forecasting process, enabling accurate weekly sales volume and gross margin forecasts, and communicate these effectively to line management.
• Track, measure, and analyze sales performance throughout the month, identifying gaps and implementing corrective actions to ensure targets are met.
• Identify and pursue key account opportunities across government, fleet, and private sectors to expand Used CV & IE market share.
• Build long-term relationships with key decision-makers, ensuring high levels of customer satisfaction and repeat business.
• Support negotiations and contract discussions to ensure commercially viable and mutually beneficial outcomes.
• Promote Al-Futtaim’s total solution offerings, including finance, insurance, and service contracts, to maximize customer value and profitability.

• Strong project management and execution capabilities.
• Excellent relationship management and stakeholder engagement skills.
• Proven negotiation skills with a customer-centric mindset.
• High level of financial awareness and commercial acumen.
• Strong written and verbal communication skills in English; Arabic or other regionally spoken languages is an advantage.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strong analytical, numerical, and presentation skills.

You will be part of the Used Business Sales Team, reporting directly to the Sales Manager. The team operates in a fast-paced, performance-driven environment with a strong focus on customer satisfaction, collaboration, and delivering sustainable business results. A culture of teamwork, accountability, and continuous improvement underpins the department’s success.

What Equips You For The Role

• Bachelor’s degree in any discipline; Engineering or Management is preferred.
• A minimum of 5 years’ relevant experience within the automotive industry, preferably in Heavy Commercial Vehicles.
• Prior experience in the Used market is a strong advantage.
• Demonstrated ability to manage key accounts and deliver sales performance in a competitive B2B environment.

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.