Panin Dai-ichi Life
Linkedin · Posted 2mo ago
IT Application Support Manager
Continue to application
Add your email once, then Caio opens the original posting.
Indexed description
Job Description :
- Lead, mentor, and develop application support analysts
- Assign workloads, set priorities, and ensure SLA adherence
- Conduct performance reviews and identify training needs
- Foster a culture of accountability, collaboration, and continuous improvement
- Establish and improve support processes, documentation, and knowledge base
- Monitor KPIs, SLAs, and service metrics
- Drive automation and proactive monitoring initiatives
- Ensure high availability, performance, and reliability of supported applications
- Oversee incidents, problems, and change management processes
- Act as escalation point for critical application issues and outages
- Ensure root cause analysis (RCA) is conducted and preventive actions are implemented
- Coordinate with development teams, infrastructure teams, and external vendors
- Prepare regular operational and management reports
- Participate in change advisory board (CAB) meetings
- Ensure proper change, release, and deployment coordination
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 5–8years of overall IT experience
- Minimum 3 years experience in Insurance Industry
- Minimum 2–3 years experience as developer
- Proven experience managing application support teams
- Strong background in incident, problem, and change management
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search
Want help applying to roles like this?
Search Caio for free. If the repetitive CV tweaking gets heavy, Daniel can help set up Caio Agent.
Ask about Agent
