Inside Sales Specialist (National Accounts)

Department: Corporate

Location: Nottingham, PA

Description

Building a great career never tasted so good!

We are currently seeking a qualified individual who is looking to gain industry knowledge and experience for the National Sales Specialist position, joining our team in Nottingham, PA!

• SCHEDULE: Monday-Friday approximately 40+ hours a week.
• BENEFITS: This position is full-time benefit eligible, elective benefits include:
• Medical, dental, hearing and vision insurance.
• Marathon Health Clinic - a premier on-site healthcare provider. A separate entity from Herr's, located at our Nottingham, PA facility. This facility ensures easy access to tailored healthcare services, preventative care, wellness programs, for employees on any medical plan
• Opportunity to contribute to a 401k, with a company match.
• Paid vacation, holiday and sick time.
• Paid Employee referral program.

Job Summary

This position is responsible for determining the best methods to respond to basic to moderately complex customer service issues to ensure customer satisfaction and adherence to established policies. This role performs administrative and logistical coordination of incoming purchase orders through confirmation and receipt of shipment, resolving issues throughout the process.

Key Responsibilities

Customer Service

• Executes top-notch listening skills to build meaningful relationships to understand the customer’s issues to troubleshoot, resolve or respond within 24 hours.
• Manages difficult or emotional customer situations, leveraging relationships and knows when to escalate.
• Collaborates with Supply Chain, Warehouse, Logistics and Manufacturing to understand where customer orders are in the pipeline to respond to customer order status.
• Interprets received orders and relays to assigned sales team members.

Administrative and Logistical Coordination

• Processes daily, all details of sales within a proprietary system, with close attention to detail and in a timely manner.
• Coordinates with marketing, sales and other departments as needed, and provides details for various documentation required to complete a sale.
• Continuously monitors customer orders and coordinates shipments, delivery and final resolutions on outstanding order concerns.
• Adjusts shipping manifest and associated product, within tight timeframes, following established guidelines, policy and procedures, due to unavailable product to maximize transportation efficiency and meet customer needs.
• Tracks and monitors orders/deductions for accuracy and compliance of program specifics.
• Utilizes various vendor programs to create/input order, manage logistic routing to monitor product, anticipating issues and resolving concerns.
• Compiles information for reports and presentations to assist in decision making.
• Works closely with the National Sales Account Managers on their assigned accounts.

Qualifications

• Associate degree and a minimum of 2 years of relevant experience or a combination of knowledge, skills and abilities.
• Courteous with strong customer service orientation and demonstrated listening skills.
• Self-motivated with demonstrated strong work ethic, the ability to work within tight deadlines, while paying attention to detail while delivering stellar customer service.
• Proven ability at problem solving and enjoys an environment where multi-tasking is a must.
• Demonstrates flexibility to adapt to changes quickly and think conceptually and execute in a timely manner.
• Knowledge of Microsoft Office and ability to learn industry specific software in a reasonable amount of time with the ability to change work habits as the company continues to implement advances in technology to improve efficiency.

Any questions about this position or any others, please contact the Human Resources department at 610-932-6500 or [email protected]

Herr Foods Inc.is a drug-free workplace and an equal opportunity employer M/F/Veterans/Disabilities