Technical Support Consultant

JOB DESCRIPTION

• Support with the design of Service Upgrade kits and component substitutes.
• Create drawings for upgrade kits. Including installation and packaging instructions.
• Create bill of materials (BOM) required for new upgrade kits
• Create or revise product documentation in CAD, Solid Edge, Agile EC, and PLM systems.
• Work with Production and Field associates to build prototypes and provide direction when needed.
• Review and approve Engineering changes in PD Cloud.
• Perform Change Originator and Change Analyst for Engineering Change Notices.
• Provide training and escalated support to technical support team members during the release of upgrade kits
• Support New Product Development for service readiness and participate in projects as necessary
• Daily interaction with Technical and Field Support teams and external partners.
• Interaction with outside vendors and suppliers as needed to obtain quotes and other required information.

• Bachelor of Science degree in Mechanical Engineering (BSME) or directly related degree.
• Associates in Mechanical Engineering Technology with 4 years’ experience considered.
• Must have good planning, organizing, documentation, and communication skills.
• Must be team oriented.
• Skill in personal computer use and various applications programs, i.e., spreadsheets, CAD, Microsoft Office Suite, Solid Edge, communications, etc.
• Oracle PLM experience a plus.

• Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment.

• 15%

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.