Service Engineer

• No Agencies Please

Videndum is an international group principally serving customers in the "image capture and content creation" market. Videndum manufactures and distributes technically advanced products which give broadcasters, film studios, video production companies and independent content creators total confidence in the production equipment they depend upon to capture and share world class footage.

Our people are key to our future, and they are our number one priority. They make the difference not only by what they do, but by how they do it.

Role Summary

To service, test, troubleshoot and repair manual and robotics products within the EMEA/APAC region. Will include customer’s equipment either in-house or at customer’s premises and training as and when required.

Work Location: Bad Kreuznach, Germany – On-site - 5 days a week

Your Day-to-day Might Include

• Service and Repair of Manual and Robotic products, within but not limited to: the Vinten, Sachtler and OConnor brands
• Technical support to Distributors/Dealers/OEM's end customers and our own Customer Service team by phone or email on all products
• Inspection and repair of Loan Demo Kit
• Travel to customer sites to carry out service/repairs and warranty in EMEA/APAC as and when required
• Produce estimates within IFS system including follow up and report in procedure
• Raise transport tasks
• Keeping up to date with all calibration of service tooling/equipment
• Propose spares requirements for existing and new products
• Assist with the planning of service visits with Sales Manager for that area, Distributor/Dealer/Customer and Line Manager
• Travel to other Service Centres to help with workload and/or training
• Service evaluation and feedback on new product development for manual and robotic products
• Ensure product is in a clean and tidy manner before distribution or after visit to customer site
• May be required to carry out integration for the Systems Engineers for customer orders in conjunction with production at Bury before shipment
• Assist production with assembly when possible

Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success. We are committed to attracting, developing, growing and retaining a diverse workforce. Talk to us about your flexible working aspirations - we're open to flexible hours to fit around family commitments.

What We’re Looking For

• Minimum 5 years engineering experience
• Advanced level of English (both written and spoken)
• Good customer service skills
• Good communication skills, verbal and written
• Strong technical experience
• Good training skills
• Proven track record in problem solving
• Able to work under pressure and manage own time and resources effectively
• Good computer skills
• ESG as a key performance measure within our business. We are looking for individuals who share our commitment to supporting our environment, our communities, promoting diversity and operating ethically in everything we do.

Nice To Have

• SharePoint knowledge
• Good knowledge of IFRS
• Significant experience of industry standard fully integrated ERP systems. IFS experience desired.

Desirable

Education and Qualifications:

• Good basic education
• Mechanical Engineering qualification

Videndum Mindset

Our commitment is founded on a set of core values that form the Videndum Mindset:

• Exceptional Product Performance
• Customer Focus
• Leading a Fast Changing Market
• Global Capability
• Transparency, Integrity and Respect
• Environmental Consciousness

Health and Safety is at the forefront of everything we do at Videndum:

All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.

Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.

• Notice to recruitment agencies:

We appreciate your interest in assisting us in our search. Videndum engages outside agencies only under specific circumstances and we will approach you if we need your help. We ask that you do not contact management or hiring managers directly.

Our brands are leaders in defensible niche markets in terms of premium products, technology innovation and/or market share.

Our products typically attached to, or support, a camera - primarily for broadcast, cinematic, video, photographic and smartphone applications. Our products serve a wide range of end users and are offered as a cohesive package.