Customer Service Agent - English Speaker (Hybrid) - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Are you passionate about travel and love helping people? Put your English skills to work and join us as a Customer Service Agent in the exciting travel industry!

What You'll Do

• Be the friendly voice and main point of contact for travelers via phone, email, and chat;
• Manage inquiries, bookings, itinerary changes, and payments with care and accuracy;
• Suggest travel destinations, dates, and options tailored to each client's needs;
• Coordinate with cruise lines and other partners to keep travelers informed;
• Use booking software to organize and manage travel plans;
• Quickly solve problems and update clients on any travel changes.

What We're Looking For

• Strong English communication skills (B2 level or higher);
• A positive, customer-focused mindset;
• Basic skills in Microsoft Office applications;
• Previous experience in customer service is a plus, but not mandatory;
• A team player who enjoys solving problems creatively;
• Great attention to detail.

What We Offer

• An innovative and supportive work environment within the travel industry;
• Comprehensive 8-week training to get you up to speed;
• Career growth opportunities in a global company;
• A recognized Most Loved Workplace(R) culture;
• Internal development programs with leadership roles often filled by our own team members;
• Long-term career stability with a dedicated team.

Why Join Us?

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization.
• Recognition as a Most Loved Workplace(R): Conduent has been certified as a Most Loved Workplace(R) this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Ready to help travelers create unforgettable experiences?

Apply now and start your journey with us as a Customer Service Agent in the travel industry!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.