Regional Director

Reports to: COO | FLSA Status: Full-Time, Exempt

Position Overview

The Regional Director is responsible for the strategic oversight and operational performance of a portfolio of multifamily communities. This role drives financial results, ensures operational excellence, and leads high-performing teams while maintaining alignment with company goals, values, and asset performance expectations.

Essential Job Functions And Responsibilities

• Oversees and directs the financial and operational performance of multiple apartment communities within an assigned region.
• Provides regional oversight for a portfolio typically ranging from 5-7 assets and / or 1,500–3,000+ units
• Reviews weekly traffic, rental activity, occupancy, delinquency, and other KPI reports for each community to provide strategic direction as needed.
• Conducts routine on-site inspections of communities, paying particular attention to curb appeal standards, amenities, leasing tour path, building and grounds maintenance, safety and liability concerns, and other operational standards as defined by the company.
• Ensures communities meet financial goals by displaying fiduciary responsibility in decision making and collaborates with Accounting and Operations team(s) on monthly variance reporting and quarterly cash projections.
• Collaborates with executive team to provide recommendations for market rate changes and renewal strategies based on existing economic conditions, budgetary considerations, occupancy trends, and competitive analysis or leasing territories.
• Assists with the design and implementation of community-specific marketing plans to increase occupancy and improve resident retention.
• Reviews major purchases and follows proper procurement processes for capital expenditures and annual service contracts.
• Collaborates with on-site leadership to prepare annual operating budgets and capital improvement plans.
• Provides direct supervision and performance oversight for Executive Directors and other on-site leaders.
• Partners with HR and on-site leaders to approve staffing plans up to and including hiring, training, disciplinary action, and termination when necessary.
• Partners with support departments to investigate significant incidents (property damage, compliance issues, complaints, injuries, etc.) and ensures proper documentation and follow through.
• Ensures adherence to company policies, Fair Housing regulations, and all local, state, and federal laws.
• Meets with residents, vendors, staff, and company leadership to resolve escalated concerns and ensure consistent service standards.
• Maintains open lines of communication with executive leadership to ensure they are kept informed of operational performance, challenges, and strategic initiatives.
• Travels regularly throughout assigned region to monitor performance, provide leadership support, and ensure operational excellence.
• Performs additional duties as assigned by executive leadership and the company.

• Minimum 5 years Regional / Portfolio Manager experience required
• Lease Up / Acquisition / Disposition / Reposition experience preferred
• Displays exceptional written and verbal communication skills
• Ability to communicate with a variety of audiences such as owners, lenders, legislators, executives, clients, customers, and employees in a clear and effective manner
• Ability to establish and maintain effective working relationships with co-workers, direct reports, and superiors
• Ability to apply sound decision-making
• Ability to creatively problem solve and adapt, often with little guidance or direction
• Must demonstrate a “can-do” attitude
• Ability to read and interpret various industry documents and apply critical thinking to information obtained
• Ability to resolve complex administrative problems independently and perform tasks that are diverse and advanced
• Ability to work on day-to-day business and project manage items interchangeably along with completing a variety of tasks simultaneously
• Demonstrates highest level of integrity, discretion, and possess the ability to constantly maintain confidentiality with all situations, communications, and documents
• Possesses strong computer knowledge and extensive use of Microsoft Office Suite of products and Mac OS
• Dress in a professional manner and appropriately represent the company in and outside of the workplace
• Must have a valid Driver’s License
• Bilingual (English / Spanish) Preferred

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:

• Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
• Occasionally lift and/or move up to 40 lbs.
• Frequently use common office equipment, telephone, computer, keyboard, mouse, copier/scanner, and variety of different technology applications on a desktop or laptop.
• Must have a valid Driver’s License and ability to travel.

• Full-time position. Some flexibility required.
• 96 hours PTO accrued each year for first two years of service
• 136 hours of PTO each year after two years and above
• 176 hours of PTO accrued each year after 7 years of service
• Health/Dental/Vision/Life Insurance available after 30-day waiting period
• 401k option with 3% Employer Contribution
• Clear background required
• 90-day probationary period

The Mahaffey Apartment Company, The Carlton, and Carlton Arms Properties are Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, The Mahaffey Apartment Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities of the Regional Director position at any time.