Account Manager

Salary: £44,825.00 per annum

Hours: 37.5 per week, Monday - Friday

About Bristol Waste Company

At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high‑quality, value‑for‑money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.

The Role

To protect, grow and enhance the organisation’s most valuable customer relationships. Responsible for managing a portfolio of the top 10–15 key accounts, the Account Manager ensures exceptional service delivery, high retention, and long‑term partnership development.

The role drives commercial performance through proactive account planning, relationship management, and targeted upsell/cross‑sell activity. In addition, they will lead commercial engagement with the Council, the shareholder, identifying revenue opportunities and supporting strategic alignment with Council priorities.

Key Responsibilities

• Manage and grow a portfolio of 10–15 key accounts, driving retention and revenue growth.
• Identify and convert upsell and cross‑sell opportunities through proactive account planning.
• Lead commercial engagement with the Council to expand services and strengthen partnerships.
• Build strong customer relationships through regular meetings and reviews.
• Work cross‑functionally to ensure excellent service delivery and issue resolution.

• Strong relationship‑building and stakeholder management skills, with a commercial, customer‑focused mindset.
• Proven ability to identify growth opportunities, deliver retention targets, and drive account revenue.
• Excellent communication, presentation, and negotiation skills.
• Experience managing key or strategic accounts in a B2B environment, influencing senior stakeholders.
• Understanding of account management best practice, CRM systems, and cross‑functional working.
• Public sector or regulated environment experience desirable.
• Valid UK Driving Licence.

• 25 days annual leave + 8 bank holidays
• 5% employer pension contribution
• Free BUPA Health Cash Plan and Employee Assistance Programme
• Onsite physiotherapist and Cycle to Work scheme
• £200 employee referral bonus
• Learning and development opportunities with clear progression routes
• Reward Gateway discounts at 900+ retailers
• Employee recognition awards and long service awards

We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.

How To Apply

Apply as soon as possible and before 23:59 on the closing date. We may close the vacancy early if we receive a high volume of applications. If you haven’t heard from us within three weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Contact

Talent Acquisition Team

Email: [email protected]

Phone: 0117 440 6676