Supervisor Onboarding Operations

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Department

Job Description Summary:

Position Responsibilities

• Leads onboarding operations, ensuring timely, accurate, and compliant execution.
• Maintain SOPs, partners with HR leadership on escalations, operational decisions, and risk mitigation.
• Drives performance, builds technical capability, and establishes operating routines to ensure consistent, audit-ready execution and strong customer service.
• Provides operational reporting and KPIs to support decisions and track effectiveness of talent operations.
• Manages Workday technical and functional operations for the Recruiting function. Configures workflows, and ensures seamless system integrations to optimize the entire recruitment function.
• Sets up and maintain recruiting/onboarding business processes, templates, and automated workflows.
• Oversees the transition of hires from candidates to employees, managing pre-hire/onboarding process.
• Resolves system errors, assists end-users (recruiters, onboarding coordinators, and hiring managers), and partners with HRIS teams during system updates.
• Builds dashboards and reports to track vital recruitment metrics.
• Responsible for training of new staff. Serves as a resource to Talent Acquisition Coordinators. Provides consultation and guidance as needed.
• Identifies learning gaps and works to provide training as needed, maintaining operational excellence and customer service standards..
• Prioritizes and allocates assignments for the Onboarding Coordinators, following best practices.
• Ensures compliance of the onboarding process by monitoring outcomes, ensuing adherence of organizational policies, as well as, other federal and state requirements, i.e. Joint Commission, background criminal guidelines, licensing/certification requirements, etc.
• Conducts frequent audits that measure success. Reports on outcomes and provides recommendations on areas of improvement.
• Participates in projects related to onboarding compliance, recruitment analytics, TA operations and process improvement.

• License/Registration/Certification
• Not applicable
• Education
• Bachelor’s Degree in Human Resources or related discipline required.
• Experience
• At least 2-3 years of healthcare onboarding operations and leading teams experience.
• Prior HR experience and training required.
• Proven experience managing complex projects/programs.
• Experience with Workday Recruiting module preferred.
  

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet Insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions and more!

Degree Requirements: