Operations Support Associate

Our client, a technology consulting marketplace company, is seeking a Temporary Support Operations Associate to join their Boston-based team. This role is fully onsite, with hours of 9:00 AM-5:00 PM and pays $25/hour. This is a fast-paced, startup-style environment focused on connecting businesses with experienced consultants, offering a dynamic opportunity for early-career professionals to gain exposure to operations and client support. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Responsibilities:

• Respond to and resolve client and expert inquiries in a timely, professional manner
• Monitor incoming requests and escalate trends to internal teams (Product, Legal, Finance)
• Support user onboarding through email and phone communication
• Develop a strong understanding of the platform to anticipate user needs
• Identify and document technical issues for internal teams
• Assist with reviewing new expert profiles for marketplace readiness
• Support expert engagement and help improve their platform presence
• Collaborate with internal teams to match experts to opportunities

Qualifications:

• 0-2 years of experience in customer support, operations, or a related field
• Strong customer service and technical aptitude
• Excellent verbal and written communication skills
• Ability to multitask and adapt in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Team-oriented with the ability to collaborate cross-functionally
• Self-motivated and comfortable working in a startup environment

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)