Client Services Administrator

Based in Geneva, to be filled asap

Do you match the profile?

Do you have at least 3 years of experience in a boutique environment?

Dynamic, rigorous and communicative, you are recognized for your ability to manage several subjects at the same time.

Are you committed to providing impeccable client service?

Do you enjoy helping others and working as part of a team?

If so, don't hesitate to apply!

What do we expect from you?

The CS Administrator is responsible for managing Client Services administration for the boutique and coordinating repair flows with workshops. He/She supports Sales Associates to provide an exceptional client experience and act as a key point of contact for all client service follow-up. The CS administrator also contributes to the smooth running of boutique operations and supports the jeweler with both client-facing and back-office activities, combining agility, precision and service excellence.

A key position in the organization of the boutique, the CS Administrator will have 4 main missions:

• Client Services as the main pillar
• Client Experience and in-store journey in collaboration with Sales Associates and Boutique Management
• Operations as one of the three members of the Boutique Operations teams to drive operational excellence and
• Maison Identity & expertise in line with all Maison boutique team members

Joining the Maison Van Cleef & Arpels means above all joining a team where employee development is at the heart of our ambition.

You will thus have the opportunity to benefit from a complete integration with training on our history, our know-how and creations and daily support.

The recruitment process

Apply directly online.

If your profile is selected, you are contacted by the HR team for an interview. Otherwise, you will receive an email informing you of the rejection of your application.

You then meet the Local Talent Acquisition Manager, Boutique Management, Client Experience & CS Manager and the HR Manager.

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