Market Manager (Staffing Industry)

The Market Manager is responsible for leading and growing a defined geographic staffing market within the light industrial and warehousing sector. This role oversees Business Development Managers (BDMs), recruiters, and on‑site teams to ensure strong sales performance, operational excellence, client satisfaction, and profitability. The Market Manager drives strategy, builds high‑performing teams, and ensures consistent execution across all accounts.

Key Responsibilities Market Growth & Sales Leadership:

Develop Market Strategy — Build and execute a growth plan for the region, including target industries, pricing, and competitive positioning.

Lead BDM Team — Set quotas, coach sales activity, review pipelines, and support closing large or strategic accounts.

Expand Client Portfolio — Identify new business opportunities in warehousing, distribution, manufacturing, and logistics.

Negotiate Contracts — Ensure profitable pricing, margin protection, and compliance with client requirements.

Operational Excellence:

Oversee Recruiting Operations — Ensure fill rates, time‑to‑fill, onboarding quality, and candidate experience meet standards.

Ensure Safety & Compliance — Maintain OSHA compliance, client safety protocols, and incident reporting.

Optimize Workforce Delivery — Manage scheduling, attendance, productivity, and on‑site performance for large accounts.

Drive Quality Metrics — Monitor KPIs such as turnover, retention, fulfillment, and client satisfaction.

Team Leadership & Development:

Manage and Develop Staff — Recruit, train, and mentor BDMs, recruiters, and on‑site managers.

Performance Management — Conduct reviews, set expectations, and address performance gaps.

Culture Building — Foster a high‑energy, accountable, collaborative environment.

Financial & P&L Ownership:

Manage P&L — Own revenue, gross margin, expenses, and profitability for the market.

Set Bill & Pay Rates — Ensure competitive pricing while protecting margins.

Forecasting & Reporting — Provide accurate weekly, monthly, and quarterly performance forecasts.

Qualifications:

3–5+ years of leadership experience in staffing, preferably light industrial/warehouse.

Proven success managing sales teams or BDMs.

Strong understanding of recruiting operations, workforce management, and safety.

Experience with P&L management, pricing strategy, and forecasting.

Excellent communication, negotiation, and relationship‑building skills.