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UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Linkedin · Posted 1mo ago

Head of Retail Operations

Delhi, Delhi, India

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Indexed description

Job Title: Retail Operations Head – Premium/Luxury Home Décor Brand

Location: Gurugram

CTC Budget: Up to ₹45 LPA

Industry: Premium to Luxury Retail (Home Décor / Lifestyle)


About the Role

We are looking for a dynamic and experienced Retail Operations Head to lead and scale our retail business across Gurugram. The ideal candidate will have a strong background in premium to luxury fashion or lifestyle retail, with proven expertise in managing multiple Exclusive Brand Outlets (EBOs) and delivering exceptional customer experiences.


Key Responsibilities

  • Lead end-to-end retail operations across multiple EBOs in Gurugram
  • Drive store performance, revenue growth, and profitability
  • Develop and implement retail SOPs aligned with premium/luxury brand standards
  • Ensure superior in-store customer experience and brand storytelling
  • Monitor and optimize key retail KPIs: sales productivity, conversion, ATV, footfall, etc.
  • Manage store teams, including hiring, training, performance management, and retention
  • Collaborate with merchandising, marketing, and supply chain teams for seamless operations
  • Oversee visual merchandising execution to maintain luxury brand aesthetics
  • Ensure compliance with operational, audit, and inventory controls
  • Identify expansion opportunities and support new store launches


Ideal Candidate Profile

  • 10–15+ years of experience in premium to luxury retail (fashion/lifestyle/home décor)
  • Proven experience in managing multiple EBOs (cluster/region level)
  • Strong exposure to the Gurugram retail market
  • Demonstrated success in driving high-value retail sales and customer engagement
  • Strong leadership and team management capabilities
  • Excellent understanding of luxury customer behavior and service excellence
  • Data-driven mindset with strong analytical and problem-solving skills


Preferred Background

  • Experience with premium/luxury fashion brands transitioning into lifestyle or home décor is highly desirable
  • Exposure to high street and mall-based retail formats
  • MBA or equivalent qualification preferred

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