B2B Fulfillment & Operations Coordinator

Troubadour has built a best in class Business to Business Embroidery Program and is looking for a Corporate Fulfillment & Operations Coordinator to own the back-end execution of Troubadour’s corporate orders. From the moment a lead enters the funnel through, you own mock ups, production, proofing, and final delivery to the client. The role is the operational spine of the corporate channel: the person who keeps every order moving on spec and on time.

Alongside corporate fulfillment, the role also supports broader wholesale and B2B operations. This position supports company goals of delivering precise corporate execution, maintaining financial integrity across channels, and building a fulfillment operation that scales without friction.

Key Responsibilities

• Own End-to-End Corporate Order Fulfillment. Manage every corporate order from PO receipt through delivery. This includes validating design, setting up the order in tracking portals, coordinating with production partners and decorators, approving proofs, allocating inventory, and releasing to the warehouse for dispatch. You are the single point of accountability for corporate order execution.
• Coordinate Production, Vendor, and Proofing Workflows. Work directly with decorators and clients to confirm artwork, approve pre-production samples, track production, and flag risks early. Maintain clear proofing records and sign-off trails for every branded corporate order.
• Manage Inventory Allocation and Logistics. Coordinate stock reservations across channels, monitor transit and customs, and ensure on-time delivery to corporate clients. Keep CIN7 and warehouse WMS systems aligned so inventory visibility remains accurate at every stage.
• Lead Client Status Communication and Internal Reporting. Keep the sales lead and client informed at each milestone, from confirmation to ship date to proof of delivery. Surface exceptions early, propose resolutions, and document outcomes so nothing is lost between handoffs.
• Optimize Fulfillment Processes and Communication Loops. Continuously refine SOPs, vendor coordination, and internal handoffs to reduce errors and improve visibility across corporate, wholesale, and B2B orders.

Success Metrics

• Corporate Order Execution: 98%+ of corporate orders delivered on time, on spec, and with approved proofs, with zero missed sign-off steps.
• Proofing and Branding Accuracy: 100% of branded corporate orders ship with documented proof approval and zero artwork-related reworks.

Why Troubadour

We’ve grown tenfold in the last four years by chasing bold ideas and challenging the status quo. At Troubadour, you’ll join a passionate, dynamic team, collaborate in a culture that celebrates creativity and play a key role in shaping the future of a brand that is committed to sustainability and growth.

We offer a variety of benefits including unlimited annual leave, remote/hybrid working, a wellness allowance and incredible travel opportunities – including our annual Troubadour offsite, an all expenses paid trip anywhere in the world!