Account Manager - Brand

Gensler’s brand design team is fun, talented, passionate, enthusiastic, and great at helping our clients enhance their brand and business performance. As a design firm, Gensler is committed to being client-first, diverse, exploratory and sustainable-minded. Come join our multi-disciplinary brand team in London as an Account Manager working with clients across industries and the world to inform brand experiences, graphic communications and spatial design projects that embody our clients’ mission, vision and purpose.

This position is best suited for a personable account manager or project manager to maintain accounts and serve as our main point of contact externally as well as internally with the integrated project team. The ideal candidate will have a passion for helping others and a drive for providing exceptional client service. Applicants should also be proficient with audits, spreadsheets, and other productivity software.

What You Will Do

• Develop the skills to independently manage projects for clients, navigate team strategies, staffing, time and budget management
• Maintain accurate client records, keeping track of scopes of work, contract updates and renewals
• Coordinate vendor/consultant contributions to projects
• Work on new business proposals/presentations
• Learn key aspects of studio business and proactively develop ways to create better client engagements, people-centric approaches, and project efficiencies
• Coordinate studio financial cycles by managing client follow-up, calendars, deadlines, meetings
• Lead with excellence, curiosity, kindness and drive
• Work with strategy and design leaders to prepare presentations, workshops, and related research and client interactions
• Write and edit project briefs for project teams
• Organise regular research and analysis around client issues, consumer behaviour and design trends

• 8+ years’ experience in an interior design/architecture firm, agency, marketing/communications capacity or similar professional experience
• Proven experience in environmental/experiential graphic design
• Bachelor’s degree in design-related program
• Highly organized and aware of how to use/create tools that support work efficiency
• Excellent verbal and written communication skills with experience communicating directly with clients
• Ability to multitask and juggle several responsibilities simultaneously
• Both client and team-oriented; experience with managing projects and design teams
• Proficient in MS Office programs; experience with Adobe Creative Suite a plus

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities.

As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.