Aftersales Executive - Mercedes-Benz

LSH Auto is looking for a skilled and customer-focused Aftersales Executive to join our team. In this role, you will be responsible for delivering outstanding aftersales support to our customers, ensuring they have a seamless and positive experience throughout their vehicle ownership journey.

You will handle service appointments, respond to customer inquiries, and work closely with our technical teams to coordinate efficient and timely service delivery. Your commitment to customer satisfaction will be key in fostering long-term client relationships and supporting the dealership's growth.

Hours: 45 hours per week

Salary: £30,387 plus OTE bonus

Key Responsibilities:

• Manage and schedule vehicle service appointments efficiently
• Respond promptly and professionally to customer enquiries related to aftersales services
• Collaborate with service and parts departments to ensure smooth workflow and customer communication
• Provide regular updates to customers regarding their vehicle service status
• Promote aftersales products and services to enhance customer satisfaction and loyalty
• Assist in meeting departmental performance targets and contribute to continuous improvement initiatives

Requirements

We are seeking candidates who possess:

• Previous experience in an automotive aftersales or customer service role
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• A customer-oriented approach with a passion for delivering excellent service
• Ability to multitask and work effectively in a fast-paced team environment
• A valid driver's licence is essential

If you are motivated to contribute to a leading automotive dealership and excel in aftersales service, please apply today.

Benefits

Benefits Include:

• A range of Mercedes Benz training and leadership programmes
• Refer a friend scheme - up to £1000
• Funded ongoing training and development
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension