Miratech
Himalayas · Posted 22d ago
Senior PS Consultant(Talkdesk&Genesys Cloud)
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Indexed description
Miratech is a global IT services and consulting company that helps visionaries change the world. We are looking for a Senior PS Consultant to join our team to deliver end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients.
Requirements
- 5+ years of experience with enterprise contact center platforms
- Hands-on experience with Talkdesk (implementation, configuration, development)
- Expertise in Genesys Cloud CX, including development, implementation, and support
- Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
- Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
- Solid understanding of SIP/VoIP, SBCs, and call routing principles
- Strong analytical and problem-solving skills
Benefits
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
Originally posted on Himalayas
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