Aftersales Manager Service & Parts

Euro Motors is seeking an experienced and dedicated Aftersales Manager Service & Parts to join our team. Based in Sitrah, Bahrain, this is a Full-Time position within our expanding automotive division. The ideal candidate will be a strategic leader responsible for driving the performance and profitability of our aftersales departments, ensuring an exceptional standard of customer service.

Responsibilities

• Lead and manage the daily operations of the service and parts departments to achieve business objectives.
• Develop and implement strategies to maximise departmental profitability and revenue streams.
• Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary.
• Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus.
• Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency.
• Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets.
• Ensure all operations comply with brand standards, company policies, and health and safety regulations.
• Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders.
• Prepare and present regular performance reports to senior management.

• Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Exceptional customer service and interpersonal communication skills.
• Demonstrable commercial acumen with experience in budgeting, financial control, and P&L responsibility.
• In-depth technical knowledge of vehicle service, repair, and parts management.
• Excellent organisational and problem-solving abilities.
• Proficiency in using Dealer Management Systems (DMS) and other relevant software.
• A strategic thinker with the ability to drive business growth and operational efficiency.