Aftersales Manager Service & Parts

Euro Motors set out to position itself as the leader in the automotive industry in the Kingdom of Bahrain and has since come a long way. From a modest start with only BMW, the dealership has managed to acquire premium brands such as MINI, Land Rover, Rolls-Royce, Ferrari and Maserati under its impressive banner. In doing so, it has preserved each identity with the utmost integrity and dedication. Euro Motors does not compromise on presentation, quality, technical service and customer care. Fully committed to the principle of offering the utmost to our customers, the drive to improve profitability is always conditioned to match promise with performance because every Euro Motors customer is valued. Job Overview

Euro Motors is seeking an experienced and dedicated Aftersales Manager Service & Parts to join our team. Based in Sitrah, Bahrain, this is a Full-Time position within our expanding automotive division. The ideal candidate will be a strategic leader responsible for driving the performance and profitability of our aftersales departments, ensuring an exceptional standard of customer service.

Responsibilities

• Lead and manage the daily operations of the service and parts departments to achieve business objectives.
• Develop and implement strategies to maximise departmental profitability and revenue streams.
• Ensure the highest level of customer satisfaction is achieved and maintained, personally handling escalated complaints where necessary.
• Recruit, train, and mentor a high-performing aftersales team, fostering a culture of continuous improvement and customer focus.
• Manage parts inventory, controlling stock levels, ordering, and logistics to ensure optimal availability and efficiency.
• Monitor and analyse departmental performance against key performance indicators (KPIs) and financial budgets.
• Ensure all operations comply with brand standards, company policies, and health and safety regulations.
• Build and maintain strong relationships with suppliers, manufacturers, and other key stakeholders.
• Prepare and present regular performance reports to senior management.

Qualifications

• Proven experience in an Aftersales Manager or a similar senior role, preferably within the luxury automotive industry.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Exceptional customer service and interpersonal communication skills.
• Demonstrable commercial acumen with experience in budgeting, financial control, and P&L responsibility.
• In-depth technical knowledge of vehicle service, repair, and parts management.
• Excellent organisational and problem-solving abilities.
• Proficiency in using Dealer Management Systems (DMS) and other relevant software.
• A strategic thinker with the ability to drive business growth and operational efficiency.