Front Office Agent - The Fiction

SWOT Hospitality, a leading hotel management company specializing in the development and operation of high-end hospitality properties,

is looking for a Front Office Agent to join our team in our new project The Fiction at Marousi,

As a Front Office Agent your responsibilities include but are not limited to:

• Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout
• Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy
• Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures
• Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy
• Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions
• Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions
• Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction
• Understanding of hotel history, services, facility information, and rates and packages

Requirements

• Degree in Hospitality or Travel & Tourism is highly desirable
• Prior solid work experience as a Front Office Agent or similar roles
• Thorough knowledge of the hospitality industry
• Customer-oriented and friendly personality
• Sound communication and administrative skills
• Excellent command of English language
• Attention to detail and a structured way of working

Benefits

• Dynamic, friendly and supportive working environment
• Opportunities for career development within the company
• Continuous training and development
• Work with the best professionals in tourism industry

SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.swot.gr.