Customer Onboarding Specialist

We are partnered with an international hospitality technology company who are looking for a Customer Onboarding Specialist to support German-speaking customers as they adopt and launch a market-leading SaaS platform.

This role sits at the heart of customer success. You will guide new clients through their first experience of the software, ensuring their properties are set up correctly, activated quickly, and positioned to perform successfully across online booking channels.

The Opportunity

You will work closely with property owners, accommodation providers and internal teams to ensure every new customer goes live smoothly and with confidence. This is a highly hands-on, customer-facing role combining training, technical configuration and problem-solving.

Your work will directly influence how well customers use the platform, how effectively their properties are presented online and how successful they are in driving bookings.

What You’ll Be Doing

• Taking ownership of customers from first training session through to full platform activation
• Configuring property content, pricing and availability to best-practice standards
• Ensuring listings perform well across online travel agencies and direct booking channels
• Troubleshooting onboarding and technical setup issues, escalating when required
• Working with internal teams to improve training materials, processes, and customer resources
• Accurately logging customer activity, training progress, and onboarding milestones in CRM systems

What We’re Looking For

• Native-level German and strong professional English
• Experience in customer onboarding, SaaS support, implementation, or technical customer success (typically 2+ years)
• Comfortable working with software, data and digital platforms
• Highly organised, detail-oriented and able to manage multiple customers at once
• Confident at explaining technical concepts in a clear, simple way
• Based in Germany with the right to work

What’s On Offer

• €40K base salary
• Permanent full-time role
• 25 days holiday plus public holidays
• Hybrid working with 1 day a week in the office
• Employee support and wellbeing programme
• A chance to join a growing international SaaS business in the hospitality and travel sector

If you’re passionate about technology, customer success and helping businesses get value from the tools they use, this is an excellent opportunity to join a fast-growing team making a real impact across the DACH market.