Data Analyst

This position is Remote and Client office-based, working when needed. The incumbent collaborates with vendor(s) management staff to ensure exceptional service is provided to our customers. The role involves facilitating day-to-day coordination of the vendor(s) customer service and claims operations with Client operations.

• Acts as the liaison between Client and the vendor(s) to address day-to-day operational issues.
• Identifies and implements process improvements targeted to improve operational efficiencies and delivery of customer service.
• Coordinates the delivery of training and education to the vendor(s) to ensure adherence to Client business and compliance requirements.
• Requests and evaluates Corrective Action Plans for adequacy, works with vendor on required changes, communicates approval of CAP to the vendors, and monitors open Corrective Action Plans. Coordinates guidance, coaching, refresher training, and instructions to the vendor(s) staff to improve their performance.
• Standardizes workflows and business processes to ensure compatibility between the Plan and Vendor teams to increase efficiencies. Prepares status reports to keep Client management team apprised of daily operations, progress, and issues.
• Assists in the timely resolution of escalated customer problems.
• Facilitates the resolution of system problems, creating and tracking P-Logs and escalating when required.
• Monitors inventory levels and assists with developing action plans to keep within acceptable levels.
• Facilitates meetings/workgroups to drive issue resolution and process improvements.

The information above is intended to describe the general nature of the work being performed by each incumbent assigned to this position. This job description is not designed to be an exhaustive list of all responsibilities, duties, and skills required of each incumbent.

Core Individual Contributor Competencies:

Personal and professional attributes critical to successful performance for Individual Contributors:

• Customer Focus
• Accountable
• Learn
• Communicate

Education/Experience:

• Requires a Bachelor's degree from an accredited college or university, preferably in business administration. In lieu of a degree, the applicant must have 4 additional years of equivalent and relevant work experience.
• Requires a minimum of 4 years of experience in the vendor management field or relevant field.
• Requires a minimum of 3 years of healthcare operations experience.

Additional Licensing, Certifications, Registrations:

• Requires a valid driver's license and access to a car.

Knowledge:

• Demonstrates knowledge, understanding, and conformity to laws, regulations, and policies that pertain to the organizational unit's business.
• Requires general knowledge of tasks performed by areas that support the business teams.
• Requires project management skills.

Skills and Abilities:

• Must have effective verbal and written communication skills.
• Demonstrated ability to deliver highly technical information to less technical individuals.
• Proven time management skills with the ability to manage multiple priorities or tasks.
• Ability to work in a production-focused environment.
• Exercise sound judgment and strong problem-solving skills.
• Proven ability to ask probing questions and obtain thorough and relevant information.
• Must be client service-focused with an effective ability to empathize.
• Must be detail-oriented with strong organizational and data processing skills. Proven ability to follow detailed instructions is essential, along with excellent math skills.
• Strong analytical, research, and problem-solving skills are a must.
• Must function as a self-starter working effectively across functional lines.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing, and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel, and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.