Strategic Account Manager

GENERAL POSITION SUMMARY

The Strategic Account Manager is responsible for contributing to the growth of the business and increasing profits by managing and leading sales and marketing functions for assigned products, accounts, and territories. Acting as a key representative of NTT Innovative Devices, this role focuses on accelerating the IOWN (Innovative Optical and Wireless Network) vision through groundbreaking Photonics-Electronics Convergence technologies. The manager implements action plans based on company strategies and contributes market/customer insights to enhance the presence of the company’s businesses and products.

ESSENTIAL JOB FUNCTIONS

1. Strategic Business Development & Roadmap Alignment

• Sales Strategy Development: Develops new business and account management strategies for assigned products and key accounts based on the analysis of historical data, market trends, competition, and customer needs.

• Existing Business Maintenance: Manages and maintains the existing customer base and product portfolio. Ensures continued customer satisfaction and business continuity through regular support, performance monitoring, and lifecycle management of currently deployed products.

• Roadmap Synchronization: Proactively identifies and validates customer product roadmaps and future requirements. Drives the synchronization process by providing critical market feedback to internal R&D teams to ensure product roadmaps are perfectly aligned with customer next-generation development cycles.

• Daily R&D Collaboration: Maintains daily communication with R&D teams in Japan to align technical specifications, track development progress, and ensure customer requirements are accurately reflected in the product roadmap.

• Prospecting: Identifies prospects through research, initiates contact via cold calls, and leads proposal efforts for new business.

2. Account Management & Global Synergy

• Relationship Management & Regular Engagement: Builds and maintains sustainable relationships with assigned Tier-1 customers through periodic contact via phone, email, and on-site visits. Organizes and leads regular business reviews and technical meetings with customers, ensuring all discussions, meeting minutes, and action items are accurately documented and reported to stakeholders.

• Contract & Value Negotiation: Spearhead the negotiation and management of a broad range of commercial agreements, including Non-Disclosure Agreements (NDAs), Master Supply Agreements (MSAs), Pricing Agreements, Purchase Agreements, and Quality/Service Level Agreements. Ensures favorable terms that protect company interests while reflecting the value of high-efficiency technologies.

• Global Collaboration: Collaborates with other group companies on a global scale to gain new clients by leveraging existing relationships.

• Support for Japan-based Visitors: Coordinates and supports visits from Japan-based teams, including R&D engineers and executives. Responsibilities include scheduling customer meetings, providing local logistics support, and accompanying visitors during site visits to facilitate technical and strategic discussions.

3. Operational Excellence

• Sales Operations: Manages and monitors the progress of sales forecasts, Revenue, inventory, and expenditures periodically (monthly, quarterly, and annually).

• Reporting: Prepares periodical reports on customer needs, problems, interests, and competitor activities for senior management.

• Market Presence: Attends trade shows and other events to grow the company’s business and represents the company in external associations.

QUALIFICATIONS

Experience & Education

• Experience: 5 to 10 years of sales or account management experience in the Semiconductor or Optical Markets: telecom, datacom, or AI equipment industry.

• Education (Preferred): BS/MS in technical discipline (engineering or sciences or a related field). MBA optional

Knowledge, Skills, and Abilities

• Technical Proficiency: Deep understanding of optical communication systems, semiconductors, and components for communications.

• Consultative Sales: Demonstrated ability to determine solutions for clients and make persuasive presentations to executive-level counterparts.

• Language (Required): Must be able to read, write, and communicate fluently in English.

• Language (Optional): While not required, conversational or business proficiency in Mandarin Chinese is considered an asset for coordinating with global clients and supply chain partners.

• Computer Skills: Basic use of Microsoft Outlook, Word, Excel, and PowerPoint.

• Documentation: Valid driver’s license. Valid Passport (for international travel)