Debt Collector

Position Title: Debt Collector

Location: Herndon - hybrid flexibility offered after training

Assignment Type: 6-month contract with potential for contract-to-hire

Compensation: $23-25/hr

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Requirements:

• AS or BS degree preferred
• 1-3 yrs experience collecting on consumer loans (personal loans, credit card loans, auto loans)
• Comfortable in a high-volume environment and strong communication

Job Description:

• Monitor and manage the Overdraft Privilege Program (ODP) reports daily, addressing both internal and external ODP-related inquiries and resolving issues promptly.
• Collaborate with members and the Collections Agency to establish Fresh Starts, posts payments, and maintains account files.
• Handle charge-offs and escalate significant issues or concerns to the Debt Resolutions Manager.
• Keep accurate records, notes, and reports of all collections activities.
• Respond to disputes from Credit Bureau Agencies to ensure that account information is reported correctly.
• Contact overdue accounts via phone and mail, taking the necessary steps to bring them current.
• Use effective collections methods to maintain positive relationships with members while minimizing losses.
• Evaluate the financial situation of delinquent borrowers to identify possible hardship modifications.
• Collect payments on returned checks, delinquent property, taxes, and negative shares, freezing shares when required.
• Submit delinquent loan activity to the supervisor.
• Have a basic understanding of bankruptcy and garnishment laws.
• Log new bankruptcy cases and bank attachments following established procedures.
• Report trends in loan underwriting that contribute to delinquent or charged-off loans.
• Gather delinquent loan data for the Debt Resolutions Manager.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.