Office and Service Administrator

Company Description

Brendeck Ltd specializes in the design, manufacture, installation, and servicing of Commercial Vehicle Wash Systems, serving businesses across the UK and Ireland. Headquartered in Alfreton, Derbyshire, the company provides tailored solutions for businesses of all sizes. With over 30 years of industry experience and ISO 9001 accreditation, Brendeck has established a reputation for delivering innovative, high-quality systems. Serving prestigious clients such as Bidfood, Sainsbury’s, and Tesco, Brendeck plays a pivotal role in keeping leading UK brands operational and clean, regardless of weather conditions. The company takes pride in its skilled team and commitment to excellence in both products and services.

Role Description

Initially, this position will be primarily office-based, supporting the day-to-day running of the business. Over time, the successful candidate will work closely with our Service Coordinator to develop a deeper understanding of our products, services, and operations—with a clear progression path towards a future Service Management role.

Key Resposibilites:

• Answering incoming calls and handling enquiries
• Reception duties, including greeting visitors and handling deliveries
• General administrative tasks such as:
• Scanning documents
• Updating customer portals
• Liaising with customers
• Chasing purchase orders
• Raising sales invoices
• Supporting the Service Coordinator with daily tasks
• Assisting the Sales Team with customer follow-up calls
• Supporting the Projects Team with compliance administration
• Organising Service Engineer training renewals
• Carrying out additional duties as required

Development and Progression:

As part of your development, you will gradually gain hands-on experience in the service side of the business, including:

• Building in-depth product knowledge
• Understanding and helping diagnose common faults
• Managing and organising stock levels
• Reordering parts and materials
• Assisting with scheduling engineers efficiently
• Learning about parts, their functions, and applications
• Occasionally attending site visits to assist engineers or carry out deliveries/collections

About You:

We are looking for someone who:

• Is organised, proactive, and willing to learn
• Is comfortable handling a variety of administrative tasks
• Has strong communication skills and a professional manner
• Has an interest in developing technical knowledge
• Is hands-on and open to occasionally working on-site with engineers
• Is looking for a long-term career with progression opportunities

Why Join Brendeck?

• This role offers more than just an administrative position—it’s a genuine opportunity to grow into a key part of the business. With a planned succession path into Service Management, we are looking to invest in the right person and support their development over the coming years.