SELF Associate Intermediate

Working Title: SELF Loan Associate

Job Class: Office and Administrative Specialist Intermediate

Agency: Office of Higher Education

• Job ID: 94086
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 05/07/2026
• Closing Date: 05/20/2026
• Hiring Agency/Seniority Unit: Office of Higher Education / AFSCME
• Division/Unit: SELF Loan
• Work Shift/Work Hours: Day Shift
• Travel Required: No
• Days of Work: Monday - Friday
• Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,483 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - AFSCME
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Perform high level administrative and technical functions required for the successful administration of the SELF and SELF Refi loan programs.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume/application clearly describes your experience in the areas listed below and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Resume must demonstrate the following qualifications:

• Two (2) years of customer service experience on the phone or in a call center environment.
• Ability to provide prompt, courteous, and accurate information to customers in person, on the phone, through e-mail, and other written correspondence.
• Ability to use de-escalating skills while providing customer service.
• Math sufficient to calculate, review, and reconcile customer accounts.
• Proficiency in Microsoft Office/Suite.

Preferred Qualifications

• Experience in student loan or other loan processing.
• Experience in student financial aid.
• Ability to relate to racially and culturally diverse groups.
• Ability to multitask and be self-motivated.
• Ability to type 50 WPM.

Physical Requirements

• Ability to position self and move sufficiently to; sort and file documents and perform repetitive tasks.
• Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.
• Ability to use folding machine for large mailings after training received.
• Lift and move paper supply boxes up to 20 pounds as needed.

Additional Requirements

This position requires successful completion of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Employment Reference Check
• Social Security Verification

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or e-mail [email protected] . For additional information about the application process, go to http://www.mn.gov/careers .

If you have questions about the position, contact Kaochi Pha at [email protected] or 651-259-3943.

To receive consideration as a Connect 700 Program applicant, apply online, e-mail the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kaochi Pha at [email protected] .

About The Office Of Higher Education

The Minnesota Office of Higher Education is a cabinet-level state agency providing students with financial aid programs and information to help them gain access to postsecondary education. The agency also serves as the state's clearinghouse for data, research, and analysis on postsecondary enrollment, financial aid, finance, and trends.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or e-mail [email protected] and indicate what assistance is needed.