Dynamics CRM Manager - PE-backed Manufacturing Company
Indexed description
twentyAI are supporting a PE-backed manufacturing company based in Barcelona. They require a Dynamics CRM Manager.
This role owns the Microsoft Dynamics 365 CRM domain across Sales, Marketing and Customer Service. It is a functional domain lead position, combining hands-on expertise with oversight of outsourced delivery. You will be responsible for ensuring the CRM ecosystem effectively supports commercial teams, with a focus on performance, enhancements and ongoing system evolution.
Key Responsibilities
- Own and manage the Dynamics 365 CRM platform (Sales, Marketing, CS)
- Oversee external vendors delivering BAU and project work
- Ensure system performance, stability and continuous improvement
- Act as the key point of contact for business stakeholders
- Drive enhancements aligned to commercial and customer needs
- Provide functional leadership across the CRM domain
Key Responsibilities:
- Strong hands-on experience with Microsoft Dynamics 365 CRM
- Good understanding of sales and customer lifecycle processes
- Experience working with outsourced / offshore delivery teams
- Ability to operate independently with high ownership
- Comfortable in evolving, low-structure environments
- Broad understanding across multiple CRM modules (Sales, Marketing, Service)
- Ability to bridge business and technical teams effectivel
- Experience improving vendor performance and delivery quality
If this is of interest to you, please submit your CV and email me at [email protected]. Or if you are not looking but know of someone who may be interested, please do let me know.
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