Dynamics CRM Manager - PE-backed Manufacturing Company

twentyAI are supporting a PE-backed manufacturing company based in Barcelona. They require a Dynamics CRM Manager.

This role owns the Microsoft Dynamics 365 CRM domain across Sales, Marketing and Customer Service. It is a functional domain lead position, combining hands-on expertise with oversight of outsourced delivery. You will be responsible for ensuring the CRM ecosystem effectively supports commercial teams, with a focus on performance, enhancements and ongoing system evolution.

Key Responsibilities

• Own and manage the Dynamics 365 CRM platform (Sales, Marketing, CS)
• Oversee external vendors delivering BAU and project work
• Ensure system performance, stability and continuous improvement
• Act as the key point of contact for business stakeholders
• Drive enhancements aligned to commercial and customer needs
• Provide functional leadership across the CRM domain

Key Responsibilities:

• Strong hands-on experience with Microsoft Dynamics 365 CRM
• Good understanding of sales and customer lifecycle processes
• Experience working with outsourced / offshore delivery teams
• Ability to operate independently with high ownership
• Comfortable in evolving, low-structure environments
• Broad understanding across multiple CRM modules (Sales, Marketing, Service)
• Ability to bridge business and technical teams effectivel
• Experience improving vendor performance and delivery quality

If this is of interest to you, please submit your CV and email me at [email protected]. Or if you are not looking but know of someone who may be interested, please do let me know.