Account Specialist (Maternity Leave)

Your mission

As an Account Specialist, you will be the key link between the company and our clients. Your goal will be to ensure an excellent customer experience, support the growth of key accounts, and guarantee smooth order, delivery, and payment processes.

You will work closely with internal teams and customers to drive sales, solve issues efficiently and build long-term business relationships

Customer service & business support

Build strong relationships with customers and act as their main point of contact.

Provide business insights and recommendations to help clients improve their sales performance.

Share relevant information about Desigual: products, campaigns, sales guide (VM, KPIs and sale-out tools), marketing actions to support sell-out.

Ensure customers have everything they need to successfully sell the brand.

Account management

Manage orders, modifications and returns, ensuring accurate and timely processing.

Handle invoicing, deliveries and follow-ups to guarantee smooth operations.

Resolve operational, commercial or logistic issues quickly and efficiently.

Support key accounts with proactive service and problem solving.

Monitor outstanding payments and collaborate with the finance team to reduce overdue balances.

Financial & credit coordination

Follow up on payments, overdue invoices and account balances.

Work closely with the Credit department to monitor customer risk.

Ensure guarantees or prepayments are received when required.

Data & reporting

Ensure customer master data is accurate and properly maintained by setting up new accounts, updating commercial & financial information

Prepare files and reporting for the client or Area Managers, extracting and analyzing information of sales, product or orders.

Cross-team collaboration

Work closely with other areas/departments (Business Partners, Area Managers)

Ensure smooth coordination to improve customer satisfaction and sales performance.

What we are looking for:

• Advanced level of English (essential) and fluent Spanish.
• Previous experience in Customer Support, ideally managing key accounts or special channel customers (department stores, online retailers, etc.).
• A client-oriented profile with strong teamwork, problem-solving, and results-driven attitude.
• Experience working with SAP R3., advanced Excel skills and an analytical mindset.
• Experience with CRM systems (highly valued).
• Background in the retail or fashion sector (a plus).
• Additional languages are a plus (Italian, French, or German preferred).