Chief Operating Officer

Job Title: Operations & Office Manager

Location: Dublin-based (hybrid details available at later stage)

Type: Full-time, Permanent

About the Role

We are working with a well-established and growing SME operating within a specialised product distribution environment. The business has a strong reputation for quality and service, with ambitious plans for continued growth.

They are now seeking an experienced Operations & Office Manager to take ownership of the day-to-day running of the organisation and play a key role in supporting its next phase of development.

Role Overview

This is a senior, hands-on role at the centre of the business. You will oversee operations, coordinate across multiple functions, and lead a small internal team to ensure the smooth and efficient running of the organisation.

Working closely with senior leadership, you will bring structure, visibility, and continuous improvement across key areas including operations, customer service, supply chain, and financial processes.

Key Responsibilities

Operations Management

• Oversee daily business operations to ensure efficiency and continuity
• Review and improve internal processes, systems, and workflows
• Manage office operations and external suppliers

Team Leadership

• Lead and develop a small cross-functional team
• Set clear objectives and drive a high-performance culture
• Ensure strong coordination across all business functions

Customer & Service Delivery

• Maintain high standards of customer service and responsiveness
• Support escalation handling and continuous improvement initiatives

Supply Chain & Coordination

• Oversee order processing, supplier coordination, and logistics
• Manage relationships with external partners
• Support pricing, contracts, and operational delivery

Financial & Administrative Oversight

• Oversee credit control and general financial administration processes
• Work closely with finance on reporting and performance tracking

Reporting & Business Support

• Prepare reports and track key performance metrics
• Support leadership with insights and operational improvements

Key Requirements

• Proven experience in an Operations Manager, Office Manager, or similar role
• Background in an SME or product-based environment
• Experience overseeing multiple business functions
• Strong leadership and organisational skills
• Commercial awareness and problem-solving ability
• Comfortable working in a fast-paced, hands-on role

What’s on Offer

• Competitive salary and benefits
• Opportunity to play a central role in a growing business
• High level of autonomy and ownership
• Collaborative and supportive working environment