Product Support – Project & Coordination Officer

About the Role:

The Business Support Project officer will be responsible for providing support to Product Management team on executing a variety of ad‑hoc and ongoing projects, customer outreach initiatives, data-related activities, and coordination with internal stakeholders. The role is primarily execution‑focused and is suitable for an entry‑level professional looking to gain hands‑on experience in retail banking products and operations.

Responsibilities:

Project & Task Execution

• Support the Product team in executing and tracking multiple projects running in parallel.
• Execute assigned tasks and mini‑projects and highlight delays or issues early.
• Maintain project trackers, action logs, and basic reporting for assigned initiatives.

Customer & Client Interaction

• Contact customers via phone (and other approved channels) to support cross‑sell and product deepening initiatives, obtain missing or additional documentation, clarify customer requirements or feedback related to product initiatives.
• Ensure all customer interactions are conducted professionally and in line with bank policies and compliance requirements.
• Accurately document customer interactions and outcomes.

Data Review & Rectification

• Assist in reviewing customer data /product databases to identify gaps, inconsistencies, or quality issues.
• Identify missing or incorrect information and report it for correction.
• Support data clean‑up and validation exercises as instructed.

Cross‑Functional Coordination

• Coordinate with Sales, Branches, Call Centre, Operations/Athena.
• Support product roll‑outs by liaising with frontline teams and addressing basic queries.
• Redirect queries to the appropriate team when required.

General Support

• Support product campaigns and launches with basic coordination tasks.
• Handle ad‑hoc administrative or operational tasks assigned by the Product team.
• Learn bank processes, products, and systems through on‑the‑job exposure.

Qualification & Experience:

• Bachelor’s degree in Commerce, Business Administration, Finance, or related field.
• 0-2 years of experience in tele-calling, Back-office operations, or banking operations.
• Fresh graduates with relevant internships or customer‑facing exposure may be considered.
• Exposure to retail banking products or customer servicing activities will be an advantage.