Senior Local Taxation Officer

Are you a Business Rates or Council Tax Recovery Officer with senior-level experience, looking for your next challenge?

All About The Role

The Revenues and Benefits Service has a vital role in the billing, collection and recovery of Council Tax, Business Rates and Sundry Debt.

We are looking to recruit three experienced and motivated Senior Local Taxation Officers to join our Revenues team within Shared Transactional Services. There are three positions available; two within the Council Tax Recovery Team and one within the Business Rates Team.

Agile/remote working is available for these roles.

In these key roles, you will support the effective administration, billing, collection and recovery of Business Rates, Business Improvement Districts (BIDs) and/or Council Tax, ensuring services are delivered in line with legislation, local policy and best practice.

Your responsibilities will include:

• Processing taxation amendments, discounts, exemptions and reliefs
• Undertaking billing and recovery actions in line with statutory requirements
• Proactively reviewing arrears and progressing advanced recovery where appropriate, including preparation for bankruptcy, charging order cases and Winding Up Petitions
• Liaising with the HMRC Valuation Office (relating to Business rates), Enforcement Agents, and internal teams
• Responding to customer enquiries while maintaining high standards of customer service
• Managing your own caseload within a performance-driven revenues environment

What you will need for the role

You will...

• have detailed knowledge of local taxation legislation and recovery processes.
• be able to interpret and apply complex legislation accurately.
• be confident in making informed decisions on the appropriate next stage of recovery action, including write‑off decisions where applicable.
• have strong communication skills with a customer‑focused approach
• have experience of effectively handling internal and external calls across Council Tax or Business Rates
• have good organisational skills, with the ability to manage and prioritise reactive and ad‑hoc work
• be confident in using multiple IT systems

Experience of using MRI One Revenues and Benefits (Academy) would be an advantage; however, full training will be provided for the right candidate.

Appointment to this post will be subject to a DBS check obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.

What we Offer

A supportive and collaborative team environment with opportunities to develop your technical expertise, whilst making a real contribution to protecting council income.

Agile working is available.

All About Our Benefits

We value our colleagues and offer a comprehensive benefits package, including:

• Generous annual leave starting at 25 days plus bank holidays
• Local Government Pension Scheme and sick pay
• Access to our Employee Benefits Platform, including discounts, Cycle to Work and Home & Electronics schemes
• The option to buy up to 10 additional days' annual leave (pro‑rata)
• Car lease scheme
• Flexible use of bank holidays
• Additional Voluntary Contributions to your pension (Shared Cost AVCs) with tax and NI savings
• Access to training, apprenticeships and development opportunities
• Paid volunteering hours each year
• Equality, diversity and inclusion networks
• Employee Recognition Awards

All About Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [email protected] we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.