Avanciers Inc.
Linkedin · Posted 26d ago
Technical Support Specialist
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Indexed description
Avanciers is seeking a Technical Helpdesk Support professional for a contract role with our client in Franklin, WI. This position offers an opportunity to provide hands-on technical support across desktop, mobile, and audio/visual environments, working closely with end users and technology teams to troubleshoot issues, support deployments, and ensure a high-quality client experience in a fast-paced enterprise environment.
Role: Technical Helpdesk Support
Location: Franklin, WI 53132 (Hybrid)
Key Requirements:
- 2+ years of Help Desk or Technical Support experience
- Strong customer service and communication skills
- Experience supporting users via phone, chat, email, or ticketing systems
- Strong troubleshooting skills for PC/mobile hardware and software issues
- Familiarity with Windows environments, operating systems, LAN, and support tools
- Ability to manage multiple user requests and resolve escalations effectively
- Experience in enterprise support environments preferred
Responsibilities:
- Provide omni-channel technical support to end users
- Troubleshoot desktop, mobile, software, and access-related issues
- Resolve Level 1 escalations and deliver high-quality customer support
- Document tickets clearly and maintain issue resolution updates
- Support deployments, rollouts, and technology implementations remotely or through centralized support teams
- Collaborate with internal teams to improve user experience and service quality
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