Operations Manager

JOB DESCRIPTION

Village Operations | Perth Based with remote FIFO travel | 5:2 Roster

Civeo is seeking a dynamic, experienced, and highly capable Operations Manager to lead and support operational excellence across several village locations in Western Australia. This key role ensures consistently high standards, delivers exceptional guest experiences, and drives performance across multiple sites and client portfolios.

You will oversee day-to-day village operations, support on-site management teams, and partner closely with our internal departments—including IT, Retail Operations, Finance, and HSQE—to deliver safe, efficient, and profitable services. Success in this role requires experience and confidence in managing multiple clients, scopes, and high-volume operational demands.

Your availability to fly to site weekly from Tuesday to Thursday from Perth Airport  is essential.

Key Responsibilities

• Operational accountability across key village sites
• Leading diverse teams to deliver outcomes aligned to client and organisational expectations
• Oversee account management, client engagement, and contract delivery
• Managing multiple clients and contract scopes across various village operations
• Ensuring profitability and sound financial performance across these sites
• Maintaining strong safety, compliance, and service standards
• Ensure profitable monthly P&Ls across assigned sites
• Support invoicing processes and financial reporting
• Lead, coach, and develop village management teams
• Drive operational consistency, service quality, and continuous improvement
• Identify risks, resolve issues, and manage operational escalations

• Experience managing multi-site operations within hospitality, accommodation, or village environments
• 3+ years FIFO experience in either a Village/Project management role on a large site or Operations Manager or Key Account Manager
• Proven capability in managing multiple clients and scopes confidently and professionally
• Demonstrated leadership experience, including training and team development
• Strong understanding of contract management, KPIs, and service delivery obligations
• Exposure to ISO, HACCP, and industry quality standards

• Certificate-level qualification in Hospitality or Business (desirable)
• Strong analytical capability for data and trend analysis
• Exceptional communication, negotiation, and stakeholder engagement skills
• Highly organised with strong project and time management abilities
• Proficiency in Microsoft Office Suite (moderate–advanced)
• Solutions-focused mindset with strong decision making & troubleshooting abilities
• High resilience, adaptability, and results orientation
• Your ability to problem-solve, delegate effectively, manage competing deadlines, and communicate with confidence will be critical to your success.

• Growth team / Growth mindset
• Organisational Development & Learning
• The Civeo Hive Rewards & Recognition Program
• Health & Wellness Program
• Stay Well Work Well

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.