IT Business Analyst

At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services.

With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people.

Location: Porto, Portugal

Work regime: Hybrid

The Job Role as Integration Business Analyst:

The Integration Business Analyst supports global and country integration initiatives on the Global Integration Platform (GIP). The role focuses on business analysis, solution design, coordination with countries and project managers, and controlled delivery of integration services, acting as the link between business demand and technical implementation.

What will you do:

• Gather, structure, and document integration requirements from countries, business stakeholders, and project managers.
• Translate business needs into clear integration scopes and solution concepts aligned with GIP standards.
• Collaborate closely with project managers, developers, and architects to ensure shared understanding of scope, dependencies, and timelines.
• Support solution design and ensure alignment with platform, security, and architectural guidelines.
• Prepare effort estimates and cost quotations for integration design, development, and operation
• Track scope changes and support delivery control to ensure integrations are delivered as agreed (scope, cost, quality).
• Ensure required documentation and handover artifacts are in place for operations.

• Experience in business analysis within IT or integration related environments
• Good understanding of system integrations, APIs, and interfaces
• Experience working in international, multi stakeholder project setups
• Ability to create clear estimates, quotes, and structured documentation
• Strong communication and coordination skills across business and technical teams

We focus on creating an environment where you can grow and perform at your best:

• Permanent contract.
• Competitive compensation package based on your experience, including private health insurance, including private health insurance.
• 22 days of annual leave + 3 additional company days to recharge.
• Flexible working hours and a hybrid model that supports balance and collaboration.
• Continuous learning opportunities (technical and behavioural development) to support your growth.
• Modern, well-equipped office in the heart of Porto.
• Free parking for your convenience.
• Access to ISS Tech Communities to connect, learn and share knowledge.
• Free access to the company gym to support your wellbeing.
• Snacks and drinks available at the office.

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

#hybrid