Director of Operations

Care2U is a pioneering mobile primary care, behavioral health and pharmacy practice dedicated to delivering unified pharmacy and medical care guided by the compassion of Jesus. We believe quality care should meet patients where they are—bringing access, consistency, and dignity to care through a community based model.

Care2U is currently seeking a full-time Director of Operations to join our growing team.

Our Vision

One Team. Unified Care. Healthy Communities.

We are building a model of care that removes barriers, strengthens outcomes, and serves patients in the environments where they live and need us most.

Our Core Values – C.A.R.E.

• Compassion – We treat every person with kindness, empathy, and respect.
• Accountable – We operate with integrity and take ownership in all we do.
• Reliable – We deliver consistent, dependable, and efficient care.
• Excellence – We pursue the highest standards in every interaction and outcome.

Position Summary

The Director of Operations is the operational leader and right hand to CEO, responsible for executing daily operations, leading the team, and driving measurable growth. This role owns performance across operations, financials, and patient experience, with clear KPIs and incentive-based compensation tied to results.

Key Responsibilities

Operations & Execution

• Own daily operations including patient flow, scheduling, and mobile service logistics
• Build, implement, and refine systems to improve efficiency, scalability, and consistency
• Ensure seamless coordination between clinical and administrative functions

Growth & Performance

• Drive patient volume, retention, and overall practice growth
• Track and manage key performance indicators (KPIs) and adjust operations accordingly
• Identify and execute opportunities to expand services and increase revenue

Financial Management

• Oversee budgeting, payroll, and day-to-day financial performance
• Manage and optimize revenue cycle (billing, collections, reimbursements)
• Maintain accountability for profitability and cost control

Leadership & Accountability

• Lead, coach, and develop a high-performing team
• Establish clear expectations, metrics, and accountability across staff
• Hire, train, and schedule team members to ensure operational excellence
• Patient Experience & Compliance
• Ensure exceptional patient care and service standards
• Resolve patient concerns quickly and effectively
• Maintain compliance with all healthcare regulations and internal policies

Clinical Support

• Step in as needed to support clinical operations and maintain workflow continuity

Key Performance Indicators (KPIs)

• Patient volume growth
• Provider utilization/productivity
• Revenue and profitability targets
• Revenue cycle performance (collections, AR days, claim success rate)
• Schedule efficiency and fill rate
• Patient satisfaction and retention
• Staff performance and retention

Compensation & Incentives

• Competitive base salary
• Performance-based bonus tied to KPIs (monthly/quarterly)
• Growth incentives tied to revenue and profitability milestones
• Opportunity for increased compensation based on sustained performance and impact

Qualifications

• Proven experience in operations management, team leadership, and organizational oversight required.
• Strong financial acumen and experience managing KPIs and growth
• Demonstrated leadership and team development skills
• Highly organized with strong execution and problem-solving ability
• Ability to perform under pressure and make high-level decisions
• Forward-thinking, proactive, and results-driven
• Healthcare experience management experience is preferred but not required.

Core Competencies

• Leadership
• Execution
• Growth Mindset
• Financial Acumen
• Accountability
• Operational Excellence

Physical Demands

• Sit, Stand and Walk for extended periods (8+ hour shifts)
• Lift or move 10-15 pounds occasionally
• Frequent bending, reaching and repositioning
• Ability to respond quickly in emergency situations
• Work in high-stress, fast-paced environments

Why Join Care2U

• Mission-driven work with meaningful patient impact
• Autonomy in a mobile care setting
• Collaborative and supportive team environment
• Opportunity to be part of an innovative and growing model of care

Apply

We are looking for a leader who is operationally strong, compassionate, and motivated to make a real difference. If you are ready to step into a role that combines purpose and impact—we would love to connect.