Front Office Manager

Job Type

Full-time

Description

Goldman Properties Philadelphia is seeking a professional, customer-service-oriented Front Office Manager to oversee daily front-office operations and provide a welcoming, helpful presence for tenants, guests, vendors, and team members. This role will also support tenant relations, administrative tasks, and special projects.

Compensation

$50,000–$55,000 annually

Benefits

• Competitive pay
• Dining discounts
• Life, medical, vision, and dental insurance after 90 days
• Personal Time Off benefits
• On-Demand payroll feature

• Manage the front desk and front office area, including answering phones, greeting guests, tenants, and vendors, and maintaining a professional and welcoming environment.
• Ensure all front office equipment functions properly and coordinate repairs or service calls as needed, including maintenance of the copier and postage machine.
• Order office supplies and maintain appropriate inventory levels.
• Prepare and send correspondence, notices, and memorandums to tenants as needed.
• Maintain the Kastle system by entering new tenants and guests and removing terminated tenants and guests.
• Assist with entering work orders in Yardi, coordinating with maintenance, tracking progress, and updating tenants on the status of work orders.
• Maintain and update the lobby directory.
• Provide administrative support to the Assistant Controller, Chief Engineer, and Director of Leasing.
• Coordinate with the Tenant Program Manager on events, including catering orders, setup, breakdown, and related needs.
• Promote and maintain positive relationships with tenants, vendors, and guests while keeping management informed of any issues or concerns.
• Serve as the primary contact for tenant-related matters, including maintenance requests, lease renewal inquiries, and general questions.
• Coordinate with the appropriate departments to ensure tenant matters are handled and tracked from beginning to completion.
• Show vacant units to prospective tenants on an as-needed basis.
• Assist with special projects and other tasks as assigned.

• Bachelor’s or Associate’s degree.
• Proficiency with Yardi, Microsoft Office (Word, Excel & Outlook) preferred.
• Strong interpersonal skills and the ability to handle multiple priorities and workflows.
• Strong written and verbal communication and organizational skills with attention to detail and follow-up.
• Ability to self-manage.